Regarding 2002 error and unstable connection update

[Hauntedd]

On a direct Ethernet connection, I’ve gotten in Off hours, during peak hours I either mostly crash in queue with 2002 or crash trying to connect to the data center with 2002. Pretty unacceptable not to offer a stable waiting line for people to eventually get in, even if it’s hours later, this is definitely in SE’s side and should not require new servers to fix the waiting line connection.

[RhayaM]

They definitely have a system in place that holds your position in queue for a limited period if you DC. I've disconnected in queue several times and every time I get back in, I've been at the same or lower position. EVERY time.

[jdavidlol]

This system does not work for everyone. It has failed me multiple times. The "save your spot" thing does not always work. I have video proof experiencing it failing today after waiting hours... not that that would be needed xD

[Hauntedd]

They definitely have a system in place that holds your position in queue for a limited period if you DC. I've disconnected in queue several times and every time I get back in, I've been at the same or lower position. EVERY time.

. I had a few times this seemed to happen on PC but I can tell you many more I was kicked to the back of the line again so this does not work every time.

[Semirhage]

They really need to fix their crappy, crashy login server. The people all over the forums complaining about AFKers are misdiagnosing the problem. Once you're in the game, it's been mostly fine. The potato they have running in place of a login server is the bottleneck. There's no scaling implemented; they seem to have only one for the whole datacenter.

I could deal with long queue times at an expansion launch. I'm pissed as a customer because I have to constantly monitor that queue. It crashes to desktop every 15-20 minutes, needing me to resubmit my password, OTP, etc just to rejoin the queue. And if one of those random crashes happens when you're down to double digits in queue? Screw you, back of the line.

Again. Long queue times? I get it, it's an expansion launch. Constantly needing queue monitoring, crashing the client, and losing my place in line because your ancient login server doesn't scale? Fix this.

[jdavidlol]

. I had a few times this seemed to happen on PC but I can tell you many more I was kicked to the back of the line again so this does not work every time.

Yeah it doesnt work for me most of the time. Especially if the error happens when im near the front of the queue.

[RhayaM]

. I had a few times this seemed to happen on PC but I can tell you many more I was kicked to the back of the line again so this does not work every time.

This system does not work for everyone. It has failed me multiple times. The "save your spot" thing does not always work. I have video proof experiencing it failing today after waiting hours... not that that would be needed xD

That's really unfortunate. Sorry it's failed for you; that being said, it's the first time I've seen such a system in place at all during any MMO launch, and the fact it's worked consistently for someone whose internet is as garbage as mine (I very frequently randomly lose service for anywhere from 5 seconds to maybe a minute or so) is pretty remarkable.

[Khartina]

Sad they decided to blame the customer when it's pretty obviously an issue on their end.

Unless they think that 99.9% of people in the world have a bad internet connection at the exact same time for the entire last 2 days.

You get a 2002 error half the time TRYING to get into the character screen... this has nothing to do with "long time spent in queue" or any other excuses. Do a tracert, ping, WinMTR test to NTT.net (SE's North American server gateway) and you can see for yourself where the problem lies, it's the second to last hop (probably the login server) which is definitely inside their datacenter.

[Semirhage]

That's really unfortunate. Sorry it's failed for you; that being said, it's the first time I've seen such a system in place at all during any MMO launch, and the fact it's worked consistently for someone whose internet is as garbage as mine (I very frequently randomly lose service for anywhere from 5 seconds to maybe a minute or so) is pretty remarkable.

From what little anecdotal information I've gathered, it seems to hold your position in line for a time. However, if you get 2002'd out and your position moves down to first place while the client has crashed you out, the queue sees you're not present and dumps you back into last place.

That's some BULL.

[Roxiu]

Error 2002 can refer to one of two POSSIBLE scenarios.

If the login queue is at 17,000 individual logins it will drop you from that session.
OR
It could be a temporary break in your connection, causing packet loss which is on the ISP side.

Like yourself, I have a Hardwired connection that is backboned on FIBER OPTIC and it still happens to me. To the person calling people morons or idiots--chill out with that toxic behavior. I get it that the same posts are frustrating but there is no need to resort to that kind of behavior. If you can't help the person in a constructive, DECENT way, then do not REPLY.

To the OP, tl;dr.
Either the login queue hit 17,000 at your exact login moment or your ISP/connection experienced a temporary packet loss. Packet loss happens from the Cable/DSL ALL the way to the FIBER OPTIC level.