Regarding 2002 error and unstable connection update

[Asteria-Maximous]

I was in queue for 40 minutes, got to 1, then error 2002 kicked me off. I waited another 2 hours in a queue of 3500+ people. Finally got in, about halfway through a dungeon, I was booted again. My Free Company Members told me that it's showed me still logged in the last couple hours, still in the dungeon (i.e. My laptop was turned off and I had began watching a show). I can create a new character on another Data Center and get in instantly. But I cannot connect to the game using my main character on Primal. So, I agree. I do not think it's player's internet connection.

[Just_Jak]

I guess all we can do is keep bumping threads and hoping they respond eventually. The 3001 error has gone away, but now the queue is suspiciously stuck at 2956 people, not moving, and after 10 or so minutes it gives a lobby error and kicks you...so basically the same thing as the 3001 error.

[renachi]

based on tracerouts I think the "unstable connection" problem is also from them. At least connecting to the Crystal lobby server(204.2.229.11), even when using VPNs I always get routed through 204.2.229.230, which the tracert is showing an issue with. Almost every tracert on of the three pings times out. for example 10 79 ms 80 ms * 204.2.229.230.
It is always this exact IP address, which is one hop from the lobby server. As they said one of the causes is packet loss, it looks like the packet loss is from their own network so we are getting kicked out of queue due to their server issue