Regarding 2002 error and unstable connection update

[Just_Jak]

Yeah it's pretty clear what OP was talking about. That said, it is pretty uncool of SE to blame our internet connections, when it's rather obviously a worldwide issue...which means its on them. Tired of not even being allowed to queue. Can't even choose to guest to another world that's less congested on Crystal.

[ValStryder]

Yeah it's pretty clear what OP was talking about. That said, it is pretty uncool of SE to blame our internet connections, when it's rather obviously a worldwide issue...which means its on them. Tired of not even being allowed to queue. Can't even choose to guest to another world that's less congested on Crystal.

SE didn't blame it on home internet connections. They straight up said the FIRST cause of 2002 was server queue being full. They then provided a second possible cause and gave us ways to make sure that the second cause was not the reason for our problems.

[Alkon_Nokla]

SE didn't blame it on home internet connections. They straight up said the FIRST cause of 2002 was server queue being full. They then provided a second possible cause and gave us ways to make sure that the second cause was not the reason for our problems.

They actually did. Well, they blamed getting kicked out of the queue on internet connections. They blamed themselves on not being able to enter the queue in the first place.



"・ Error 2002

There are two primary causes.

This is where they blame themsleves
The first occurs when attempting to log into a logical data center (such as Aether or Primal) and there are more than 17,000 players in the login queue. This leads to an Error 2002 occurring, resulting in being unable to enter the login queue.

This is where they blame us
The other occurs when your internet connection experiences packet loss or a period of network instability, causing the server connection to be momentarily disconnected. At the moment, we are seeing more cases caused by this.

Because the waiting times in login queues are long, we believe this increases the chances of encountering internet issues or momentary disconnections."

The maddeining, unacceptable one, to me, at least, is where I am in queue for 15-45 mins then get kicked, which keeps happening over and over. And they clearly blame us for that.

[ValStryder]

They actually did. Well, they blamed getting kicked out of the queue on internet connections. They blamed themselves on not being able to enter the queue in the first place.



"・ Error 2002

There are two primary causes.

This is where they blame themsleves
The first occurs when attempting to log into a logical data center (such as Aether or Primal) and there are more than 17,000 players in the login queue. This leads to an Error 2002 occurring, resulting in being unable to enter the login queue.

This is where they blame us
The other occurs when your internet connection experiences packet loss or a period of network instability, causing the server connection to be momentarily disconnected. At the moment, we are seeing more cases caused by this.

Because the waiting times in login queues are long, we believe this increases the chances of encountering internet issues or momentary disconnections."

The maddeining, unacceptable one, to me, at least, is where I am in queue for 15-45 mins then get kicked, which keeps happening over and over. And they clearly blame us for that.

You literally just reinforced what I said while trying to argue it. Once again, they FIRST SAID IT WAS THEIR FAULT and then said IT MIGHT BE CAUSED BY THIS TOO, SO DO THIS TO MAKE SURE IT ISNT YOU

And for the record, a Packet Loss can happen at ANY TIME regardless of how great your internet is. And if it does, unexpected things time out as a result.

[Alkon_Nokla]

You literally just reinforced what I said while trying to argue it. Once again, they FIRST SAID IT WAS THEIR FAULT and then said IT MIGHT BE CAUSED BY THIS TOO, SO DO THIS TO MAKE SURE IT ISNT YOU

And for the record, a Packet Loss can happen at ANY TIME regardless of how great your internet is. And if it does, unexpected things time out as a result.

Again, that is not what they said at all, lol. I even quoted it for you are bolded the differences. These are 2 separate issues, both returning the 2002 error. Not sure if you are reading it or skimming it or not understanding what the issues are.

issue #1: Trying to log on to a data center (ie, you cannot enter the queue at all); this they take responsibility for

issue #2: While in the queue, you get kicked out. This is on your internet connection, so they say.

I highly doubt the only packet loss I am receiving is while trying to log onto FFXIV, but yes, that is possible, and for thousands and thousands of people. Yes, it is possible that this is happening.

They take 0 responsibility for being kicked out of the queue while in it.

[DJShamrock]

Bumping this in hopes we get more visuals on this particular issue. Square saying that the disconnect 2002 errors being related to home internet connections its completely absurd, the sheer number of people experiencing these problems REGARDLESS of the quality of their connections, shows anyone with an ounce of IT Networking understanding that its a blanket PR statement to divert attention from the fact that they don't know what causes it and won't admit as much. Spending over an hour ATTEMPTING to login and getting 2002s? Yes, 100% I believe that's connection overload according to their first assertion. Staying in the queue for 2 hrs and then getting kicked at the #48 position? Has nothing to do with 'too many people queueing at once' because you're already in the queue.

[Swisser]

They actually did. Well, they blamed getting kicked out of the queue on internet connections. They blamed themselves on not being able to enter the queue in the first place.



"・ Error 2002

There are two primary causes.

This is where they blame themsleves
The first occurs when attempting to log into a logical data center (such as Aether or Primal) and there are more than 17,000 players in the login queue. This leads to an Error 2002 occurring, resulting in being unable to enter the login queue.

This is where they blame us
The other occurs when your internet connection experiences packet loss or a period of network instability, causing the server connection to be momentarily disconnected. At the moment, we are seeing more cases caused by this.

Because the waiting times in login queues are long, we believe this increases the chances of encountering internet issues or momentary disconnections."

The maddeining, unacceptable one, to me, at least, is where I am in queue for 15-45 mins then get kicked, which keeps happening over and over. And they clearly blame us for that.

I think you are mis-interpreting it. There are two possible causes, one on each end, that can result in that error. Also, you do not loose your place in the que if you are disconnected so it isnt terrible. I personally feel that this launch hasn't been bad at all.

[Alkon_Nokla]

I think you are mis-interpreting it. There are two possible causes, one on each end, that can result in that error. Also, you do not loose your place in the que if you are disconnected so it isnt terrible. I personally feel that this launch hasn't been bad at all.

I absolutely have lost my place in the queue no less than ten different times, so that just isn't reality

[Botkai]

I think you are mis-interpreting it. There are two possible causes, one on each end, that can result in that error. Also, you do not loose your place in the que if you are disconnected so it isnt terrible. I personally feel that this launch hasn't been bad at all.

Admittedly, one could take the phrasing with the first one to mean "only when you first try to login" rather than while in Q, at least that's how I believe it's being interpreted by some. But honestly, I'm taking it as a "it's either us (which we're going to put up first as a nod toward the idea that it probably is) or it's on your end, so make sure to give yourself the best chance possible with a stable, ethernet connection."

Also, you can very easily lose your place, I've done it quite a few times.

[Just_Jak]

I think you are mis-interpreting it. There are two possible causes, one on each end, that can result in that error. Also, you do not loose your place in the que if you are disconnected so it isnt terrible. I personally feel that this launch hasn't been bad at all.

This is, hands down, completely false. I have never, ever, been put back into the same place. Always further back. Even before this launch, I've never once been put back into the queue at the same place. Patently wrong information helps no one. If thousands of people are getting kicked and put at the back of the line, maybe don't try to gaslight them and say that's untrue. Just check Twitter if you want more confirmation.