Regarding 2002 error and unstable connection update

[RhayaM]

They definitely have a system in place that holds your position in queue for a limited period if you DC. I've disconnected in queue several times and every time I get back in, I've been at the same or lower position. EVERY time.

[jdavidlol]

This system does not work for everyone. It has failed me multiple times. The "save your spot" thing does not always work. I have video proof experiencing it failing today after waiting hours... not that that would be needed xD

[Hauntedd]

On a direct Ethernet connection, I’ve gotten in Off hours, during peak hours I either mostly crash in queue with 2002 or crash trying to connect to the data center with 2002. Pretty unacceptable not to offer a stable waiting line for people to eventually get in, even if it’s hours later, this is definitely in SE’s side and should not require new servers to fix the waiting line connection.

[Hauntedd]

They definitely have a system in place that holds your position in queue for a limited period if you DC. I've disconnected in queue several times and every time I get back in, I've been at the same or lower position. EVERY time.

. I had a few times this seemed to happen on PC but I can tell you many more I was kicked to the back of the line again so this does not work every time.

[jdavidlol]

. I had a few times this seemed to happen on PC but I can tell you many more I was kicked to the back of the line again so this does not work every time.

Yeah it doesnt work for me most of the time. Especially if the error happens when im near the front of the queue.

[RhayaM]

. I had a few times this seemed to happen on PC but I can tell you many more I was kicked to the back of the line again so this does not work every time.

This system does not work for everyone. It has failed me multiple times. The "save your spot" thing does not always work. I have video proof experiencing it failing today after waiting hours... not that that would be needed xD

That's really unfortunate. Sorry it's failed for you; that being said, it's the first time I've seen such a system in place at all during any MMO launch, and the fact it's worked consistently for someone whose internet is as garbage as mine (I very frequently randomly lose service for anywhere from 5 seconds to maybe a minute or so) is pretty remarkable.

[Semirhage]

That's really unfortunate. Sorry it's failed for you; that being said, it's the first time I've seen such a system in place at all during any MMO launch, and the fact it's worked consistently for someone whose internet is as garbage as mine (I very frequently randomly lose service for anywhere from 5 seconds to maybe a minute or so) is pretty remarkable.

From what little anecdotal information I've gathered, it seems to hold your position in line for a time. However, if you get 2002'd out and your position moves down to first place while the client has crashed you out, the queue sees you're not present and dumps you back into last place.

That's some BULL.

[RhayaM]

From what little anecdotal information I've gathered, it seems to hold your position in line for a time. However, if you get 2002'd out and your position moves down to first place while the client has crashed you out, the queue sees you're not present and dumps you back into last place.

That's some BULL.

If that's the case, then that does indeed seem pretty dumb. I don't know enough about the tech to know if it's just an oversight, or some kind of difficulty building the system in the first place that would cause that particular behavior. Regardless, I hope they're able to identify & fix whatever's causing people to lose their spot.

[Semirhage]

They really need to fix their crappy, crashy login server. The people all over the forums complaining about AFKers are misdiagnosing the problem. Once you're in the game, it's been mostly fine. The potato they have running in place of a login server is the bottleneck. There's no scaling implemented; they seem to have only one for the whole datacenter.

I could deal with long queue times at an expansion launch. I'm pissed as a customer because I have to constantly monitor that queue. It crashes to desktop every 15-20 minutes, needing me to resubmit my password, OTP, etc just to rejoin the queue. And if one of those random crashes happens when you're down to double digits in queue? Screw you, back of the line.

Again. Long queue times? I get it, it's an expansion launch. Constantly needing queue monitoring, crashing the client, and losing my place in line because your ancient login server doesn't scale? Fix this.

[Khartina]

Sad they decided to blame the customer when it's pretty obviously an issue on their end.

Unless they think that 99.9% of people in the world have a bad internet connection at the exact same time for the entire last 2 days.

You get a 2002 error half the time TRYING to get into the character screen... this has nothing to do with "long time spent in queue" or any other excuses. Do a tracert, ping, WinMTR test to NTT.net (SE's North American server gateway) and you can see for yourself where the problem lies, it's the second to last hop (probably the login server) which is definitely inside their datacenter.