Emergency Code Fix Required

[dutiona]

My theory is that a two-factors authentication prevent you from getting you spot back in queue. I think that re-entering the 6-digit code regenerate a new credential token that the login server interpret as a new player, henceforth putting you back at the bottom of the queue.

Maybe people that have managed to keep their place in queue can share whether they use a two-factors authentication ?

Personally, I do use the two-factors authentication and have never managed to keep my spot in queue after re-logging, even after re-logging in less than 30sec.

[Seera1024]

My theory is that a two-factors authentication prevent you from getting you spot back in queue. I think that re-entering the 6-digit code regenerate a new credential token that the login server interpret as a new player, henceforth putting you back at the bottom of the queue.

Maybe people that have managed to keep their place in queue can share whether they use a two-factors authentication ?

Personally, I do use the two-factors authentication and have never managed to keep my spot in queue after re-logging, even after re-logging in less than 30sec.

That's not the cause of the dropped position.

I lost my position after my first drop on Friday. I do not have the 2 factor authenticator on the account.

Edit: Or at least that's not the 100% cause of it. You aren't going to guarantee keeping a spot by not having it.

[Sylaria]

My theory is that a two-factors authentication prevent you from getting you spot back in queue. I think that re-entering the 6-digit code regenerate a new credential token that the login server interpret as a new player, henceforth putting you back at the bottom of the queue.

Maybe people that have managed to keep their place in queue can share whether they use a two-factors authentication ?

Personally, I do use the two-factors authentication and have never managed to keep my spot in queue after re-logging, even after re-logging in less than 30sec.

I use 2FA and can add my own experiences here.. If you get a 2002 error and log back in within a few minutes and you reach character select screen your spot in que seems to be preserved, however if you get a 2002 error and then get a second one before even reaching character select your position is often lost. I've also had a case where I got a 2002 error and an extra two errors before char screen but it still kept my spot, so maybe it's just a flat 3-5 minute time limit? I'm not quite sure yet, but I can confirm 2FA doesn't seem to affect it.