Its one thing to wait in a line for hours.

Its another thing to wait in a line for hours to get disconnected in a way that isn't your fault and end up starting over again and to do that repeatedly over the course of 14 hours.

It is inexcusable that a 2002 error does not reserve your place in line if you reconnect within 5 minutes, and there is no reason this can't be solved by a code fix.