DirectX 11 crash issue

[RinKaenbyou]

Yet doesn't mention anything about possible software issues. And most the time I just have driver timeouts within the game which seems par for the course just taking a look at the threads made about these issues. But fatal errors can cause issues.

I say, please look around the forums before coming to the conclusion that hardware is at fault and also put a thinking cap on. If this is SERIOUSLY THE ONLY GAME TO CAUSE API CRASHES THEN MAYBE... JUST MAYBE, THERE IS A PROBLEM WITH THE GAME.

Also think about this for a minute... or a while.
If it is taxing something that a decent gpu cannot handle in my case a 5700xt.... Would it not fall to the devs to investigate and maybe code a work around to not tax the system component that hard?
Also since you seem so sure of this... pray tell, what component causes fatal DX11 errors?

Driver Timeouts and the DX11 Fatal Errors are BOTH indicative of HARDWARE issues and likely video driver issues due to said faulty hardware. And once again, I will remind you that so is the need to reinstall your video drivers like you've stated you've had to do sometimes. Specifically, GPU issues more likely than not. Possibly combined with other faulty hardware but almost certainly GPU issues at the very least. Also, FF14 is software that operates on D3D11 aka DX11 and thus it cannot cause a PC to lock up, shutdown or BSOD a computer in the absence of hardware, driver flaws, or flaws in the operating system.

I have taken a look around the forums a lot at this point but the conclusion remains the same in that it is entirely faulty hardware causing the DX11 issues. It really doesn't matter how many other games you can play without issues or that only FF14 is causing you issues. The fact remains that you have faulty hardware. Stop blaming the game and start maybe actually looking into figuring out exactly what hardware in your PC is faulty.

Doesn't matter what GPU you have....you could have a top of the line, best on the market GPU but if the hardware is faulty, you're going to have issues so no it is NOT on the devs to investigate or code anything so people with faulty hardware can play without issues. That's on the user to find the faulty piece or pieces of hardware and replace them to fix their PC because eventually that faulty hardware is gonna start causing more and more issues for the user until it causes a cascade effect that wrecks their PC entirely due to neglect in fixing their PC.

And like I said above, GPU is the most likely culprit with possibly other hardware too. But the GPU is most likely the first thing one should check.

[Puss_Kat]

I play games that strain my PC far harder than FFXIV I'll let you know. So if something were wrong with the load... I think I'd experience this across other games, especially those that are almost unplayable.

Faulty hardware. Your line of thinking is faulty

I used to run a GTX 275 overclocked that was fine in Crysis 2 but caused Green pixels in Oblivion


The intensity of load on a device is not a valid measure of stability on a silicon processor where high throughput processing that employs a constant power flow(sealing current) can seal up leaks(electromigration).

[KutsuuMugen]

I just want to thank you all for your responses and insightful information regarding this issue, sorry again for late reply I thought it would email me when people post but I guess not.

Either way I have had a read through and would like to mention abit more on this issue.

On the OP you can see my crash log and it should mention my specs as well, but just incase I will put below.
Windows 10 Pro
CPU - AMD R9 5900X
RAM - 2x 32GB 3200Mhz
GPU - ASUS Radeon RX 6900XT TUF GAMING OC
SSD - M.2 Samsung 2TB 970 EVO Plus

With that mentioned the crash I get can be different.
Game freezes and goes to black screen before returning me to desktop and AMD telling me the display driver crashed or something and everytime I always send the crash report.
Game freezes and a popup of the error appears on the game and once clicking "OK" it returns me to desktop.

Not once have I had a BSOD or needed to reinstall anything, I used to use the driver 20.12.1 or maybe lower and slowly updated to newer versions mainly the Recommeneded whql versions and no matter how old or new the issue persists.
More so the issue could happen once during a week or 3 times a week or even once or more a day, and even could happen once a month. It's so damn random it makes no sense as to what is causing it, yet I can play any new games like Cyberpunk 2077 or even older games and yet FFXIV is the only game this happens to.

I refuse to believe that my "Hardware" is as you say "Faulty" and sorry but I call BS on that.

My old PC running an Intel 4th Gen and 16GB Ram with at first used to be an old GTX 780ti but it then died after many years to now using a GTX 1070 and has no issues on anything, while my new PC I use now runs perfectly fine and yet FFXIV is the only issue.
I've tried many solutions with Graphics or DirectX itself and even sound and nothing works.

I am planning to do a reinstall of my OS and uninstall FFXIV from my gaming M.2 SSD (D: Drive) and reinstall on the OS M.2 SSD (C: Drive) after doing a reformat, though I can guess the issue will still persist.

On that same note I've contacted Support about this and they tried to do a troubleshooting method with me but the method they chose is obsurd, more so considering how this issue works.
The Troubleshooting was a Selective Startup before launching the game.
- Press Windows Key+R
- Type msconfig and press Enter
- This will load the System Configuration Utility
- On the General tab
- Click Selective Startup
- Clear the box next to "Load Startup Items"
- On the Services tab
- In the bottom left, click the box next to "Hide all Microsoft services" (VERY IMPORTANT)
- Click on "Disable All"
- Click Apply
- Click OK
- Reboot your PC

I had to google this abit to learn more about it and also saw what it would disable if I followed this troubleshooting, to which point I said no way in hell am I doing this.
In other words my Antivirus would be off along with some ASUS and AMD Apps as well as Steam, Discord, Razor Synapses and Samsung Magician for my SSD, along with afew others. To which I refuse to not be able to use my PC normally the way I want to for the amount of weeks or longer it would take to see if the game would crash when as I've mentioned before, I have played mostly everyday for a month with no issues or even weeks as it's random.

To some people I can understand you probably think I'm overreacting or something but FFXIV is not my only game and I use Discord everyday and need my Antivirus and such, so I refuse to disable so many Apps that I need running and to enjoy playing my games and talking to people on Discord like a normal person on a troubleshooting method that would take weeks or longer and have nothing to show for it.

Either way they then proceeded to tell me to try disabling DirectX 11, so in other words use DirectX 9. Sorry but no thanks I want to enjoy my game and I've see many google searches or forum threads where doing that actually can end up worse or the same thing, while a small few say it works if I remember correctly.

So they took my advice and to pass it on and do the investigating themselves, as I believe it's a problem between there game and DirectX and new hardware or something.
I also told them that upgrading to Unreal Engine 4 or 5 would help the game in so many ways, although I am aware of how much of a big task that would involve, but I feel it would be worth it.

[Irruchi]

The issue of needing to reinstall the drivers is still not a hardware issue. It's a software one due to the fact that for some reason Microsoft's default video drivers somehow get their priorities swapped and then will make amd software not see it correctly. Simply reinstalling the driver works in these cases and then continues working.
This all happens at the same time as the driver crashes which like I said and anyone else has said... IS ONLY WITH THIS GAME! To suggest that it is faulty hardware means that it would happen randomly on any other game... Yet it doesn't... Ever.... Happen.

[Puss_Kat]

I just want to thank you all for your responses and insightful information regarding this issue, sorry again for late reply I thought it would email me when people post but I guess not.

Either way I have had a read through and would like to mention abit more on this issue.

On the OP you can see my crash log and it should mention my specs as well, but just incase I will put below.
Windows 10 Pro
CPU - AMD R9 5900X
RAM - 2x 32GB 3200Mhz
GPU - ASUS Radeon RX 6900XT TUF GAMING OC
SSD - M.2 Samsung 2TB 970 EVO Plus

With that mentioned the crash I get can be different.
Game freezes and goes to black screen before returning me to desktop and AMD telling me the display driver crashed or something and everytime I always send the crash report.
Game freezes and a popup of the error appears on the game and once clicking "OK" it returns me to desktop.

Not once have I had a BSOD or needed to reinstall anything, I used to use the driver 20.12.1 or maybe lower and slowly updated to newer versions mainly the Recommeneded whql versions and no matter how old or new the issue persists.
More so the issue could happen once during a week or 3 times a week or even once or more a day, and even could happen once a month. It's so damn random it makes no sense as to what is causing it, yet I can play any new games like Cyberpunk 2077 or even older games and yet FFXIV is the only game this happens to.

I refuse to believe that my "Hardware" is as you say "Faulty" and sorry but I call BS on that.

My old PC running an Intel 4th Gen and 16GB Ram with at first used to be an old GTX 780ti but it then died after many years to now using a GTX 1070 and has no issues on anything, while my new PC I use now runs perfectly fine and yet FFXIV is the only issue.
I've tried many solutions with Graphics or DirectX itself and even sound and nothing works.

I am planning to do a reinstall of my OS and uninstall FFXIV from my gaming M.2 SSD (D: Drive) and reinstall on the OS M.2 SSD (C: Drive) after doing a reformat, though I can guess the issue will still persist.

On that same note I've contacted Support about this and they tried to do a troubleshooting method with me but the method they chose is obsurd, more so considering how this issue works.
The Troubleshooting was a Selective Startup before launching the game.
- Press Windows Key+R
- Type msconfig and press Enter
- This will load the System Configuration Utility
- On the General tab
- Click Selective Startup
- Clear the box next to "Load Startup Items"
- On the Services tab
- In the bottom left, click the box next to "Hide all Microsoft services" (VERY IMPORTANT)
- Click on "Disable All"
- Click Apply
- Click OK
- Reboot your PC

I had to google this abit to learn more about it and also saw what it would disable if I followed this troubleshooting, to which point I said no way in hell am I doing this.
In other words my Antivirus would be off along with some ASUS and AMD Apps as well as Steam, Discord, Razor Synapses and Samsung Magician for my SSD, along with afew others. To which I refuse to not be able to use my PC normally the way I want to for the amount of weeks or longer it would take to see if the game would crash when as I've mentioned before, I have played mostly everyday for a month with no issues or even weeks as it's random.

To some people I can understand you probably think I'm overreacting or something but FFXIV is not my only game and I use Discord everyday and need my Antivirus and such, so I refuse to disable so many Apps that I need running and to enjoy playing my games and talking to people on Discord like a normal person on a troubleshooting method that would take weeks or longer and have nothing to show for it.

Either way they then proceeded to tell me to try disabling DirectX 11, so in other words use DirectX 9. Sorry but no thanks I want to enjoy my game and I've see many google searches or forum threads where doing that actually can end up worse or the same thing, while a small few say it works if I remember correctly.

So they took my advice and to pass it on and do the investigating themselves, as I believe it's a problem between there game and DirectX and new hardware or something.
I also told them that upgrading to Unreal Engine 4 or 5 would help the game in so many ways, although I am aware of how much of a big task that would involve, but I feel it would be worth it.

There are multiple aspects for a hardware fault or misconfiguration in a system running on the Ryzen platform and with Gen 4 hardware combinations.

You can refuse to believe all you like, all its doing is dwindling down and eroding your warranty period, and you aren't going to get adequate support on this forum when you need technician diagnosis.

[Irruchi]

There are multiple aspects for a hardware fault or misconfiguration in a system running on the Ryzen platform and with Gen 4 hardware combinations.

You can refuse to believe all you like, all its doing is dwindling down and eroding your warranty period, and you aren't going to get adequate support on this forum when you need technician diagnosis.

With this said then apparently a huuuuuuuuuge portion of the player base needs to get special binned gpus and stuff in a world that that doesn't happen.... Yet why would they if no other game new and old doesn't run into the issues FFXIV runs into?

Refuse all you want but the game has some bad coding that cause issues and your "help" isn't doing any favors but spreading false information and potentially doing more harm than good.
I would suggest you stop and go do something more productive with your time like building pcs, working as tech support and doing all the research needed to become a proper support staff.
And yes I have had many years of troubleshooting software and hardware and even going as far as fixing gpu issues when a driver fails to recognize the bios on them.
So to tell me an API fatal error has occurred on 1 program is an instant flag for that program being the issue, and that needs looking at first and foremost by either AMD and Nvidia or Square Enix, or even all three need to open communication to try and fix where the issue stems from to patch it up.

But sorry .. I forgot that people here are not willing to accept that there's an issue to their precious game and I'm some kind of hater coming here to somehow trash a game I obviously hate to the point that I try and play it everyday for a few hours and fallen in love with the story.

All this nonsense is similar to when I played WoW and looking at the tech support forums there on patch day when people submit issues with the game... Just far more delusional here.

[Larirawiel]

Refuse all you want but the game has some bad coding that cause issues and your "help" isn't doing any favors but spreading false information and potentially doing more harm than good.

Yes, the game is a diva. But if it would be a general problem with "bad coding" then everyone would have problems.

I don't know why the game triggers some instabilities and other applications do not. There are some possibilities: the game triggers power supply issues, it triggers issues with (automatic) overclocking/CPU/GPU boosting, it triggers issues with bad memory modules, bad drivers etc.

And then there are other things that can affect the system stability. The AMD platform had for a long time issues with PCIe 4.x. Then they had issues with USB which caused problems with AR helms/glasses etc. To fix those issues you should always have the newest BIOS of your motherboard installed. Those issues are fixed with microcode updates for the CPU.

I was also affected by the PCIe 4.x issue and had crashes in FF14. I have switched to PCIe 3 in the BIOS and the crashes went away. Months later AMD published a new Agesa version and the PCIE 4.x issues were fixed.

This are issues which have nothing to do with the game.


Cheers

[Irruchi]

Yes, the game is a diva. But if it would be a general problem with "bad coding" then everyone would have problems.

I don't know why the game triggers some instabilities and other applications do not. There are some possibilities: the game triggers power supply issues, it triggers issues with (automatic) overclocking/CPU/GPU boosting, it triggers issues with bad memory modules, bad drivers etc.

And then there are other things that can affect the system stability. The AMD platform had for a long time issues with PCIe 4.x. Then they had issues with USB which caused problems with AR helms/glasses etc. To fix those issues you should always have the newest BIOS of your motherboard installed. Those issues are fixed with microcode updates for the CPU.

I was also affected by the PCIe 4.x issue and had crashes in FF14. I have switched to PCIe 3 in the BIOS and the crashes went away. Months later AMD published a new Agesa version and the PCIE 4.x issues were fixed.

This are issues which have nothing to do with the game.


Cheers

The fact that this more got out of have with Endwalker releasing tells me it's something with what they did with the game and not so much the system
I used to run into DX11 errors more related to I think fullscreen mode but changing that had it run just fine.

I wouldn't have bothered initializing my forum account if this were still the case.
But also like I have said, some days it can run 12 hours no issues and some nights will crash 3-4 times in the span of a couple hours, even just sitting still.
Yet everything else is rock solid in performance.
I point my finger at the game and possibly the engine it runs on as it's not a very conventional engine because Enix.... is well... Enix and want to be engine makers in the most convoluted way. Their engine tools are really more catered to consoles rather than PC. Also getting a fix for broken mechanics for a SE game can sometimes take a miracle or just never happen... On PC that is. Case in point, Nier Automata PC had to be modded by the fanbase to fix the game.

[RinKaenbyou]

The fact that this more got out of have with Endwalker releasing tells me it's something with what they did with the game and not so much the system
I used to run into DX11 errors more related to I think fullscreen mode but changing that had it run just fine.

I wouldn't have bothered initializing my forum account if this were still the case.
But also like I have said, some days it can run 12 hours no issues and some nights will crash 3-4 times in the span of a couple hours, even just sitting still.
Yet everything else is rock solid in performance.
I point my finger at the game and possibly the engine it runs on as it's not a very conventional engine because Enix.... is well... Enix and want to be engine makers in the most convoluted way. Their engine tools are really more catered to consoles rather than PC. Also getting a fix for broken mechanics for a SE game can sometimes take a miracle or just never happen... On PC that is. Case in point, Nier Automata PC had to be modded by the fanbase to fix the game.

Once again, all of the DX11 crash issues you are having is due to hardware faults. Several of us have explained this to you multiple times along with stating that the random nature of the crashes are also due to hardware faults. Not to mention having to reinstall your VIDEO DRIVERS is a sure sign of hardware faults and it doesn't matter AT ALL that everything else is "rock solid" for you. That is completely irrelevant and useless to keep stating because it means NOTHING. But hey, if you want to keep pointing fingers and blaming the game/engine/whatever else instead of the actual problem of faulty hardware because you don't want to admit that maybe, just maybe, your precious PC might have issues then more power to ya and keep doing it. Just don't expect any further help from people and don't expect the FF14 dev team to magically be able to fix your faulty PC either. At this point, you've only got two options....actually find and fix your faulty PC hardware or quit playing cause nothing else is gonna happen.

[Irruchi]

Once again, all of the DX11 crash issues you are having is due to hardware faults. Several of us have explained this to you multiple times along with stating that the random nature of the crashes are also due to hardware faults. Not to mention having to reinstall your VIDEO DRIVERS is a sure sign of hardware faults and it doesn't matter AT ALL that everything else is "rock solid" for you. That is completely irrelevant and useless to keep stating because it means NOTHING. But hey, if you want to keep pointing fingers and blaming the game/engine/whatever else instead of the actual problem of faulty hardware because you don't want to admit that maybe, just maybe, your precious PC might have issues then more power to ya and keep doing it. Just don't expect any further help from people and don't expect the FF14 dev team to magically be able to fix your faulty PC either. At this point, you've only got two options....actually find and fix your faulty PC hardware or quit playing cause nothing else is gonna happen.

Well my "Faulty" PC is fine on EVERY THING ELSE
Interesting how when you look around tons of posts stating DX11 errors.... Obviously they must have broken systems too that somehow only have issues with 1 game?

So I don't expect anyone to "fix" my "faulty pc" as to if I contact ANYONE they will without a doubt point straight to the program and not the hardware. Even their own support staff suggests more software related fixes than pointing straight to the hardware first... how interesting that they even contradict you people claiming that a huge amount of people have "fault" hardware.