High ping only on FFXIV

[Ren_K]

A few days ago I noticed an unusual high ping only on XIV (110-130 ms). I tried other online games and it's fine on those, 45 ms at max. Someone has any clue of why this is happening? I recently changed my PC if that can help figuring somethinig out..

[Yarxideyn]

Greetings Adventurer!

We would be happy to assist with your concern. Please try the following troubleshooting to see if this helps with the connection issues you are experiencing. Open the control panel of the PC and go to ‘Network and Internet’. Once there select ‘Internet Options’.

- Under the "General" tab, please delete ALL browser history.
- Under the "Security" tab, please move the slider to the lowest possible settings or no higher than "Medium"
- Under the "Privacy" tab, click “Advanced” and select ‘Accept’ under both First Party and Third Party Cookies.
- Under the "Advanced" tab, please make sure that "Allow software to run or install even if signature is invalid" is CHECKED.
- Make sure that all SSL and TLS (EXCEPT SSL 3.0) are CHECKED. [SSL 3.0 should be UNCHECKED]
- Hit "Apply" to save the settings, and then "OK, to close the Internet Options menu.
- Right-Click on the FFXIV launcher icon and select "Properties"
- Hit "Apply", then "OK" to save the changes.
- Please RESTART your PC now. Once your PC has been restarted, Right-Click the FFXIV launcher icon once more and select "Run as Administrator"
*Make sure your fire wall or antivirus program is not interfering with the game

Next, check to see if the following port ranges are opened on your router. You can contact your ISP and request they open them for you
▼TCP
54992 through 54994,
55006 through 55007,
55021 through 55040

Try disabling background applications and do a clean boot by opening the task manager and selecting the “Start up” tab. Disable everything and then restart the PC.

Lastly, we suggest to power cycle the console and router by shutting down the PlayStation 4/Router and leaving the power supply unplugged for 5-10 minutes. 

- Flush DNS: Within the "Command Prompt" of the device, please type the command "ipconfig /flushdns".
- Reset TCP/IP: Also within the Command Prompt, type the command "netsh int ip reset" and then restart the computer.
- Delete the Patch Folder: Navigate to the folder using this path This PC > Docs > My Games> FFXIV ARR > Downloads > FFXIV patch (Use for either the version update error or cannot download patch files error)
Then either rename or remove the folder, the next time FINAL FANTASY XIV is launched, the client will repair the folder.
- Change local DNS: Please try changing the local DNS server to 8.8.8.8 and 8.8.4.4
- Delete local files with corrupted character data, please note this will not delete the associated characters.

If you do not see an improvement, please feel free to respond to this thread for further troubleshooting.

Thank you for visiting the FINAL FANTASY XIV Technical Support Forums!

[Ren_K]

Hello, thanks for the response! Unfortunately i tried all of it and it didn't work...

[Yarxideyn]

Greetings Adventurer!

Thank you for the reply! If you have properly configured your router, and you are still experiencing these issues, our next suggestion is to bypass the router, and connect your console directly to your modem. Please ensure that you power down both the modem and the console for at least five minutes before attempting to connect to FINAL FANTASY XIV.

Thank you for visiting the FINAL FANTASY XIV Technical Support Forums!

[Veritas1980]

I recently started getting high ping 1500-3000 receiving. below is some MTR data that I have collected:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.21.55.1 - 0 | 95 | 95 | 0 | 0 | 1 | 0 |
| 50.220.234.105 - 0 | 95 | 95 | 0 | 0 | 5 | 0 |
| 68.85.244.25 - 0 | 95 | 95 | 1 | 4 | 23 | 1 |
|be-501-arsc1.bisbee.tx.houston.comcast.net - 0 | 95 | 95 | 2 | 5 | 171 | 2 |
|be-35421-cs02.houston.tx.ibone.comcast.net - 0 | 95 | 95 | 2 | 3 | 17 | 3 |
|be-1211-cr11.houston.tx.ibone.comcast.net - 0 | 95 | 95 | 2 | 2 | 4 | 3 |
| be-302-cr11.dallas.tx.ibone.comcast.net - 0 | 95 | 95 | 7 | 7 | 8 | 7 |
|be-1211-cs02.dallas.tx.ibone.comcast.net - 0 | 95 | 95 | 7 | 7 | 9 | 7 |
|be-3212-pe12.1950stemmons.tx.ibone.comcast.net - 0 | 95 | 95 | 7 | 7 | 9 | 7 |
| 50.248.117.186 - 0 | 95 | 95 | 7 | 9 | 37 | 15 |
| ae-2.r20.dllstx14.us.bb.gin.ntt.net - 40 | 35 | 21 | 18 | 21 | 33 | 25 |
| ae-2.r24.lsanca07.us.bb.gin.ntt.net - 4 | 83 | 80 | 0 | 42 | 69 | 41 |
| ae-5.r01.scrmca02.us.bb.gin.ntt.net - 0 | 95 | 95 | 44 | 44 | 46 | 44 |
| ae-1.r00.scrmca02.us.bb.gin.ntt.net - 0 | 95 | 95 | 44 | 44 | 46 | 44 |
|xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net - 0 | 95 | 95 | 44 | 44 | 47 | 44 |
| 204.2.229.230 - 74 | 23 | 6 | 44 | 44 | 44 | 44 |
| 204.2.229.9 - 0 | 95 | 95 | 44 | 44 | 46 | 44 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider


that is some pretty severe packet loss. I am on a gigabit connection. this appears to be a routing issue.

NOTE: I have notified my ISP also, as the issue appears to start where the comcast network meets NTT.

[Myric]

I live just outside Sacramento, so I'm like 30 minutes away from the servers. I'm usually at 12 to 15 ping, but today I'm at 70 to 98 with packet loss.

Tracing route to 204.2.229.9 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 10 ms 11 ms 8 ms 76-14-128-1.rk.wavecable.com [76.14.128.1]
3 13 ms 9 ms 8 ms cr1-rhe-a-be153.bb.as11404.net [174.127.183.14]
4 8 ms 7 ms 16 ms be20.cr3-rhe.bb.as11404.net [192.175.29.238]
5 8 ms 9 ms 9 ms be1.cr4-rhe.bb.as11404.net [192.175.29.229]
6 12 ms 7 ms 10 ms be11.cr3-wsache.bb.as11404.net [192.175.30.202]
7 10 ms 9 ms 13 ms be1.cr4-wsache.bb.as11404.net [192.175.30.127]
8 10 ms 9 ms 9 ms be13.cr1-1075triangle.bb.as11404.net [192.175.30.209]
9 * 16 ms 14 ms lag-101.bear2.Sacramento1.Level3.net [4.53.204.29]
10 * * * Request timed out.
11 14 ms 12 ms 14 ms NTT-level3-SanJose1.Level3.net [4.68.63.114]
12 98 ms 100 ms 100 ms ae-11.r24.snjsca04.us.bb.gin.ntt.net [129.250.3.120]
13 101 ms 97 ms 100 ms ae-4.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.57]
14 104 ms * 116 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [192.80.16.2]
15 * * 101 ms 204.2.229.230
16 90 ms 98 ms 90 ms 204.2.229.9

Trace complete.

[Veritas1980]

about all I could do in the game today was craft and even that as difficult with the insane amount of lag I was experiencing.

[Veritas1980]

so it turns out my problem was caused by the latest drivers adrenaline installed for my rx 6700 XT. I reverted back to a previous drive, problem gone.