Sound stuttering.

[WK74648]

Hi there,

I'm having same issues with sound. It happened twice and both were very similiar experienecs.

I que up for the 50/60/70/80 dungeon as a reaper. I got Kugane today and Ala Mhigo the first time. About 5 minutes in half my audio just stops and I can only hear a few things. Shortly after all sound is gone. Audio on my pc is fine.

The fact they both took place when I played reaper has me wondering if thats the issue. I've played the entire msq as DRG and currently leveling paladin and never had this issue. I only notice this in dungeons when i play reaper.

Only way to fix this is to close the game and reopen. with que times though this isnt possible depending on the day.

[Jawnycat]

Changing listening position to either 100% character or 100% camera often alleviates the issue, and by setting it to 100% and moving around the camera you can recreate the issue.

Can confirm this does alleviate the issue, at listening position 0 sound still gets choppy occasionally, but is no longer constant.

[AeroXaia]

Can confirm this does alleviate the issue, at listening position 0 sound still gets choppy occasionally, but is no longer constant.

Doesn't seem to have much impact for me. The issue can be intermittent, so a lot of the times it seems like something worked but it's bad again later.

[Interrossiter]

Also sound issues on PS5, main in game sounds & conversations are fine but sounds/sound effects in combat are muffled & sound like you're in an echoing tin can.
Tried various settings to no avail. Play through OLED TV with BOSE sound bar; all was working fine prior to Patch 6.0.

[Palawin]

I’m having the same issue as this but only when I try to change audio device from speakers to headphones. As soon as I switch to headphones I get very loud sound stuttering and then the game crashes. If I load the game with headphones already in use there are no problems.
I switch between speakers & headphones often and this only started happening in 6.0.

Just wanted to post an update - I seem to be able to avoid this issue by turning off the setting 'play sounds when window is not active'. If I change audio devices while this setting is off (obviously by alt tabbing out of the game: no sound playing at the time the device is swapped) - game seems to have no trouble.

[Eriane_Elis]

Description:
Ambient sound and some other sound effects were not playing after using alt+tab. Presumably the proprietary sound controller from FFXIV had crashed. BGM and some sound effects did play. Exact specifics not recorded. Event viewer did not record any event during the problem.

Occurrence:
Once, could not duplicate issue.

System:
Windows 10.0.19043 Build 19043
Processor Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz, 3600 Mhz, 10 Core(s), 20 Logical Processor(s)
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product ROG STRIX Z490-E GAMING
Microsoft Xbox One S Game Controller (Bluetooth)

Software:
FF14 PC Edition, direct x 11, PC Download (Not steam)
Running using Steam (regular, not big picture) as external application
No proprietary sound manager used (Windows 10 exclusive)

Attempt to circumvent the issue:
- Switch from full screen to borderless window
- Switch to window mode
- Switch back to full screen mode
- Toggle audio from within the game
- Change output device using windows sound manager
- Turn off bluetooth speakers and back on again

Resolution:
- Closed game
- Rebooted computer
- Tested audio channels within the game menu before loading character, all is OK

[ZetsubouX]

I'm still having these issues and I assume everyone else is as well...