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  1. #26
    Player
    Eriane_Elis's Avatar
    Join Date
    Apr 2018
    Posts
    583
    Character
    Eriane Elis
    World
    Exodus
    Main Class
    White Mage Lv 90
    Description:
    Ambient sound and some other sound effects were not playing after using alt+tab. Presumably the proprietary sound controller from FFXIV had crashed. BGM and some sound effects did play. Exact specifics not recorded. Event viewer did not record any event during the problem.

    Occurrence:
    Once, could not duplicate issue.

    System:
    Windows 10.0.19043 Build 19043
    Processor Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz, 3600 Mhz, 10 Core(s), 20 Logical Processor(s)
    BaseBoard Manufacturer ASUSTeK COMPUTER INC.
    BaseBoard Product ROG STRIX Z490-E GAMING
    Microsoft Xbox One S Game Controller (Bluetooth)

    Software:
    FF14 PC Edition, direct x 11, PC Download (Not steam)
    Running using Steam (regular, not big picture) as external application
    No proprietary sound manager used (Windows 10 exclusive)

    Attempt to circumvent the issue:
    - Switch from full screen to borderless window
    - Switch to window mode
    - Switch back to full screen mode
    - Toggle audio from within the game
    - Change output device using windows sound manager
    - Turn off bluetooth speakers and back on again

    Resolution:
    - Closed game
    - Rebooted computer
    - Tested audio channels within the game menu before loading character, all is OK
    (0)
    Last edited by Eriane_Elis; 12-12-2021 at 04:29 AM.