Quote Originally Posted by AnnRam View Post
We paid real money for a service, stop defending the indefensible.
We paid for a real money for a service too.

But this is the problem with the "the customer is always right" mentality. In most of these threads they've most certainly been wrong. We know why there is a problem. We know where it is out of their control. We know what can be done about this. We know what's stopping it from happening. Yet the 'customer' still has to point fingers. Actually, this is what I disliked about working in customer service, something happens outside of your control and you're up front and honest about it? The customer doesn't care, it's your problem and it's a disgrace that they're inconvenienced by it, rather than understanding the situation, it's just they didn't get what they wanted and are unhappy about it and the reason why is rarely "good enough". I mean some customers are understanding, but this whole things really stinks of that.

Sure, they're right to be frustrated, annoyed, exacerbated and so on. I am 100% happy to empathise with that.

It sucks. But on this occasion? It IS defensible. You still need somebody to point your finger at and direct your frustrations towards? Try bitcoin miners, or if you like or 5g.

But at least they're giving us free game time and may extend it depending on how long it goes on for. So for all the "give us a refund" folks here you go, you're not being charged for a service whilst this is still happening.