Irresponsible Management

[Krotoan]

?
Who said the expansion failed ? Even if you pay 1 cent you have the right to complain about the incompetence of SE.

You said you weren't getting what you paid for. That would be the expansion. It's there, so you're still getting what you paid for.
You're more than welcome to have your opinion, don't expect not to be called out on it being crazily close minded though.

Imagine defending a multimillionaire company that charges you real money for an emote meanwhile they refuse to update content from most a decade ago

SE doesn't need defending. I'm just stating facts that for some reason people are ignoring. Like how the entire situation is unprecedented and unexpected to the degree it occurred.

I don't know what else you're trying to drag into this but FFXIV is also one of the only MMO's out there where the decade old content is still active and has been updated (though probably not in the way YOU want).

Continue ranting though, I hope it helps.