Irresponsible Management

[AnnRam]

Availability of parts and resources, investment VS return... there are a few reasons.

We paid real money for a service, stop defending the indefensible.

[Krotoan]

We paid real money for a service, stop defending the indefensible.

The expansion hasn't failed, it still exists, you will get to play it.

You pay a sub that boils down to 40-50 cents a day. Go petition someone to get your dollar in lost playtime back.

Dude said there was NO reason. There are plenty of reasons this is happening that were out of everyones control. Being upset is understandable. Acting like this could have been avoided entirely is not.

[Alystin]

The expansion hasn't failed, it still exists, you will get to play it.

You pay a sub that boils down to 40-50 cents a day. Go petition someone to get your dollar in lost playtime back.

Dude said there was NO reason. There are plenty of reasons this is happening that were out of everyones control. Being upset is understandable. Acting like this could have been avoided entirely is not.

For me expansion don't exist if I can't use it.

[Krotoan]

For me expansion don't exist if I can't use it.

I have this insanely fun game called Peekaboo. Babies love it. Though it's mostly because they lack "object permanence" development.



*sigh* It's fine to be upset you can't play the game you wanted to when you want to that you spent all (it must be all cause I can't imagine people being this upset about this if it wasn't) your money on. But.. "it doesn't exist if I can't use it"? .


Really?


I know y'all would love to blame it on the company that supposedly is withholding access from you because they couldn't plan around unforeseen growth... but some perspective is very much necessary here. Right now there is absolutely nothing that can be done to "fix" this for everyone. All the complaints here are people trying to explain how they deserve refunds and credits for things that were announced ahead of time and explained to death.

Y'all didn't pay attention and now you're mad. .. *shrug*.. go off.

[ReasonableGuy]

Actually I never asked for a refund. I asked for better management. This is not some unheard of concept with MMO's. It happens all to frequently to say "Unforseen Growth."

[ZetsubouX]

Better management?
This game has the best management I have ever seen and I played WoW when it was good. (Vanilla to WOTLK.)

You guys simply have to learn to accept things the way they are.
You were warned that there would be congestion.
You were explained to that world wide shortage of semi conductor chips was a thing.

https://en.wikipedia.org/wiki/2020%E..._chip_shortage

What exactly do you want them to do? Go back in time so they could ask an astrologist for their fortunes and be told that there was going to be a global shortage on these chips because of a pandemic?

[Reaperking386]

We paid real money for a service, stop defending the indefensible.

HOW DARE YOU HAVE AN OPINION!

[Saefinn]

We paid real money for a service, stop defending the indefensible.

We paid for a real money for a service too.

But this is the problem with the "the customer is always right" mentality. In most of these threads they've most certainly been wrong. We know why there is a problem. We know where it is out of their control. We know what can be done about this. We know what's stopping it from happening. Yet the 'customer' still has to point fingers. Actually, this is what I disliked about working in customer service, something happens outside of your control and you're up front and honest about it? The customer doesn't care, it's your problem and it's a disgrace that they're inconvenienced by it, rather than understanding the situation, it's just they didn't get what they wanted and are unhappy about it and the reason why is rarely "good enough". I mean some customers are understanding, but this whole things really stinks of that.

Sure, they're right to be frustrated, annoyed, exacerbated and so on. I am 100% happy to empathise with that.

It sucks. But on this occasion? It IS defensible. You still need somebody to point your finger at and direct your frustrations towards? Try bitcoin miners, or if you like or 5g.

But at least they're giving us free game time and may extend it depending on how long it goes on for. So for all the "give us a refund" folks here you go, you're not being charged for a service whilst this is still happening.

[Momo_Kozuki]

We paid real money for a service, stop defending the indefensible.

They offers 7 days of sub as a compensation to sub players. In term of your money, they have done paying their debt for the time you have to wasted during queue until further problems, if any.



https://na.finalfantasyxiv.com/lodes...9cad782363f25b


Also explains why 2002 or other errors happen. 2002 can also be encountered if your Internet connection is unstable, like using wifi or your ISP hates you. I encounter this error often before EW when my ISP decides to be subpar.