Irresponsible Management

[ReasonableGuy]

Square Enix has pushed the release of Endwalker for quite some time now. Every time I logged into the game there was an advertisement for it. The advertisements were literally everywhere you look. Many notable streamers moved over to FFXIV from WoW and with them a large influx of new players. They were well aware of the server issues that took place as a result. When new content releases for any game there is an influx of players. All the signs showed that there was going to be a massive influx of players. So why did they they not address the server size for the release. A very large number of people who have been fans of the Final Fantasy genre paid a lot of money for early access to Endwalker but what we find is not only do we barely get a chance to play during the early access period, but we are also unable to play the game at all because of Queues and queue issues that leave you sitting waiting to get on a game taking 6 to 12 hours of our day. We pay monthly subscriptions that are now useless. We pay retainer fees that are useless. We pay for the Companion app that is useless. We are paying plenty for what...the ability to sit in front of a screen and keep queueing up for 2002 and 4004 errors? You were upset when you had to push the release date back. You should far beyond that now that all those other people who used their vacation time for the new release date are now unable to play for the vacation time that they took. There is no reason at all that this could not have been dealt with on the server level.

[Krotoan]

There is no reason at all that this could not have been dealt with on the server level.

Availability of parts and resources, investment VS return... there are a few reasons.

[ReasonableGuy]

Availability of parts and resources, investment VS return... there are a few reasons.

No there is no reason. They can postpone any release due to anything you can claim. They have a responsibility to supply their product to a paying customer.

[Reaperking386]

Square Enix has pushed the release of Endwalker for quite some time now. Every time I logged into the game there was an advertisement for it. The advertisements were literally everywhere you look. Many notable streamers moved over to FFXIV from WoW and with them a large influx of new players. They were well aware of the server issues that took place as a result. When new content releases for any game there is an influx of players. All the signs showed that there was going to be a massive influx of players. So why did they they not address the server size for the release. A very large number of people who have been fans of the Final Fantasy genre paid a lot of money for early access to Endwalker but what we find is not only do we barely get a chance to play during the early access period, but we are also unable to play the game at all because of Queues and queue issues that leave you sitting waiting to get on a game taking 6 to 12 hours of our day. We pay monthly subscriptions that are now useless. We pay retainer fees that are useless. We pay for the Companion app that is useless. We are paying plenty for what...the ability to sit in front of a screen and keep queueing up for 2002 and 4004 errors? You were upset when you had to push the release date back. You should far beyond that now that all those other people who used their vacation time for the new release date are now unable to play for the vacation time that they took. There is no reason at all that this could not have been dealt with on the server level.

Sue them. I believe you will win.

[AnnRam]

Availability of parts and resources, investment VS return... there are a few reasons.

We paid real money for a service, stop defending the indefensible.

[Krotoan]

We paid real money for a service, stop defending the indefensible.

The expansion hasn't failed, it still exists, you will get to play it.

You pay a sub that boils down to 40-50 cents a day. Go petition someone to get your dollar in lost playtime back.

Dude said there was NO reason. There are plenty of reasons this is happening that were out of everyones control. Being upset is understandable. Acting like this could have been avoided entirely is not.

[Alystin]

The expansion hasn't failed, it still exists, you will get to play it.

You pay a sub that boils down to 40-50 cents a day. Go petition someone to get your dollar in lost playtime back.

Dude said there was NO reason. There are plenty of reasons this is happening that were out of everyones control. Being upset is understandable. Acting like this could have been avoided entirely is not.

For me expansion don't exist if I can't use it.

[Krotoan]

For me expansion don't exist if I can't use it.

I have this insanely fun game called Peekaboo. Babies love it. Though it's mostly because they lack "object permanence" development.



*sigh* It's fine to be upset you can't play the game you wanted to when you want to that you spent all (it must be all cause I can't imagine people being this upset about this if it wasn't) your money on. But.. "it doesn't exist if I can't use it"? .


Really?


I know y'all would love to blame it on the company that supposedly is withholding access from you because they couldn't plan around unforeseen growth... but some perspective is very much necessary here. Right now there is absolutely nothing that can be done to "fix" this for everyone. All the complaints here are people trying to explain how they deserve refunds and credits for things that were announced ahead of time and explained to death.

Y'all didn't pay attention and now you're mad. .. *shrug*.. go off.

[ReasonableGuy]

Actually I never asked for a refund. I asked for better management. This is not some unheard of concept with MMO's. It happens all to frequently to say "Unforseen Growth."

[Reaperking386]

We paid real money for a service, stop defending the indefensible.

HOW DARE YOU HAVE AN OPINION!