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  1. #1
    Player
    EinherjarLucian's Avatar
    Join Date
    Apr 2013
    Location
    Seattle
    Posts
    151
    Character
    Chalyss Hearthglenne
    World
    Hyperion
    Main Class
    Arcanist Lv 100

    Request: Do not cause client to exit on a 2002 error

    Authentication is done in the launcher. If the client encounters a 2002 error, please strongly consider allowing the client to remain open after receiving this error, thus allowing the user to reattempt connection.

    In the current behavior, when the client receives a 2002 error from the lobby service, the client completely exits, forcing the user to run the launcher and fully reauthenticate (including fetching a new one-time password). This is incredibly inconvenient for the user and makes the current experience (getting booted from the queue midway through it) even more frustrating.

    Additionally, please consider increasing the time an account's login token remains in the queue before invalidating it and forcing the user to rejoin the queue from the tail.

    Please work hard to improve customer experience during major updates.
    (6)
    Last edited by EinherjarLucian; 12-05-2021 at 12:42 PM.