Yes I know there are a large amount of people trying to play. I don't have an issue sitting through queues if it meant it actually worked. Every time (EVERY.SINGLE.TIME) my queue gets down to around 400-600 I get kicked out of the client with error 2002d. When I reload the game and get back in queue, my place in line has reset. I've been trying to play since yesterday so we are going on at least 2 full days in which I've been unable to play so I expect I am not charged for service for these times.

Secondly, why is there no proactive communication about the status of the servers? As a customer, I should not need to dig and dig through hundreds of forum posts to piece together communications. What is SquareEnix doing to fix this situation?