DEMAND REFUND FOR DAYS NOT BEING ABLE TO PLAY

[Roksahlid]

I was all excited to play the new expac and now I keep getting the lobby error. This is NOT right. DONT SELL MORE COPIES THAN YOU CAN SUPPORT SQUARE. I would have rather it said the game is full and not for sell for a period of time than to pay my money then not be able to play at all.
I want a refund of my subscription if I cant play the game!

[Darkstride]

I don't know why you're ranting here about it, no one on this forum has the capability to refund you anything.

[Roksahlid]

Yes but Im sure some square employees monitor these posts. I will just dispute the charge if they cant deliver the product I paid for.

[Katzena]

Enjoy your banned account then. And don't play future mmos on launch days of big expacs. This happens on every mmo.

[Gunloeth]

The incredible part is that this hasn't happened before with FFXIV. The HW and SB and even ShB launches were very smooth. I've been playing since 2.2 (and in 1.0) and have never seen anything like this before. It's a set of really unfortunate circumstances. The only good news here is that the game is tremendously popular - unless people who hate it are logging in just to hate it. I don't know at this point!

How can Square-Enix (or any other company, or person) buy more servers when there are just no chips available to make the machines in the quantities needed? It's not a matter of just adding 3 machines here, or 10 there. When you add capacity to a data centre at this level, you lease a whole floor at once, a massive number of racks. If you can't fill those racks with machines, then leasing empty space is a cost few accountants or CFOs would be happy to approve.

[Mapleine]

The incredible part is that this hasn't happened before with FFXIV. The HW and SB and even ShB launches were very smooth. I've been playing since 2.2 (and in 1.0) and have never seen anything like this before. It's a set of really unfortunate circumstances. The only good news here is that the game is tremendously popular - unless people who hate it are logging in just to hate it. I don't know at this point!

How can Square-Enix (or any other company, or person) buy more servers when there are just no chips available to make the machines in the quantities needed? It's not a matter of just adding 3 machines here, or 10 there. When you add capacity to a data centre at this level, you lease a whole floor at once, a massive number of racks. If you can't fill those racks with machines, then leasing empty space is a cost few accountants or CFOs would be happy to approve.

This is almost exactly what happened during the ARR launch, funny enough.

Still, you can't treat the problem with more hardware. Especially temporary floods of activity. There's a reason MMOs usually have troubled launches.

It'll fade within a few days, my only real regret is until then I have to hear all the WoW refugees threatening to punch holes in walls or throw an outright tantrum over 60 cents of subscription fees.

[Zaldaria]

thing is they did upgrade and add more server's before endwalker for the japanese server's i know they ran out of chips but i think for the very least seeing how europe and NA servers have to deal with this a week off are sub fee should come next month

[Roksahlid]

Ive been playing WoW since 2013 and while there has been issues on launch days Ive NEVER NEVER seen anything like this where you cant play at all. IM PAYING TO PLAY THE GAME!!!! I expected long ques but this is complete incompetence. I get in a 4000+ que then the game errors out. Ques I can take. Not being able to get on at all is inexcusable!!!!!!

[Roudan]

Ive been playing WoW since 2013 and while there has been issues on launch days Ive NEVER NEVER seen anything like this where you cant play at all. IM PAYING TO PLAY THE GAME!!!! I expected long ques but this is complete incompetence. I get in a 4000+ que then the game errors out. Ques I can take. Not being able to get on at all is inexcusable!!!!!!

Just because you're experiencing issues, it doesn't mean everyone is.

Likewise just because you didn't experience issues during WoW expansion launches, it doesn't mean others didn't.

[DBriggs304]

I was all excited to play the new expac and now I keep getting the lobby error. This is NOT right. DONT SELL MORE COPIES THAN YOU CAN SUPPORT SQUARE. I would have rather it said the game is full and not for sell for a period of time than to pay my money then not be able to play at all.
I want a refund of my subscription if I cant play the game!

So, put in a ticket? You already stated in another thread you were going to do a charge back on your card right? Problem solved.