Refunds or free playtime?

[MintnHoney]

You cannot refund something half eaten.

You can, if you find evidence that the food was not prepared properly, found something in the food that shouldn't be there, or that the food turned out to not be what you requested (especially in cases where you won't find out until you eaten the food).

Your suggestion on how to handle the payments also makes absolutely no sense, because game time is already prepaid, and, frankly, if the service provided by a wedding photographer is bad, they either end up having to refund the money, or they get sued (which I think would be hilarious if people sued Squeen over this, doubly so if Squeen actually lost).

[DiaDeem]

A playfund, or a retime

[Shuuli]

You can, if you find evidence that the food was not prepared properly, found something in the food that shouldn't be there, or that the food turned out to not be what you requested (especially in cases where you won't find out until you eaten the food).

Your suggestion on how to handle the payments also makes absolutely no sense, because game time is already prepaid, and, frankly, if the service provided by a wedding photographer is bad, they either end up having to refund the money, or they get sued (which I think would be hilarious if people sued Squeen over this, doubly so if Squeen actually lost).

You will lose any litigation or dispute based on the contract if you agreed on "no refunds" and it is clearly stated in the contract (This is to the wedding photographer example). Perhaps very specific cases as death could be an exception, but this also needs to be stated, if its not stated then someone don't have a proper legal check on their contract, which i assume STEAM would have. (Cause I bought the game through steam)

I agree that i did not consider your situations on the "food" example. However, on steam, I am familiar with this concept because I played other games where this happened *khm* no man's sky *khm*. There was a statement of how many day you CAN play up to until you can validate your refund. I am not sure about the mog station.

I am not saying you should not be upset if something is bad, but be reasonable, and IF you DO want a refund be mindful and don't play for weeks and then try to ask for it when you already finished the main story. (Again, not saying you shouldn't ask, its just a tip to yourself on what to consider if you DO ask).

[VorpalSpork]

All day Friday, 2002 error. All day today, 3001 error. I can't even join a queue. Definitely needs to be some time refunded. At this rate, not sure I'll even be able to play at all during Early Access or even normal launch.

[MintnHoney]

You will lose any litigation or dispute based on the contract if you agreed on "no refunds" and it is clearly stated in the contract (This is to the wedding photographer example).

Depending on how the "contract," if any, was worded, then the photographer would likely need to return their compensation if they failed to deliver the product, and, in various cases, they would still be subject to litigation if they could not procure the photos or if the photos were compromised due to shoddy workmanship. Even if the contract does state that they would be keeping their compensation in the event that they failed to deliver on what was promised, then it would simply be smart business ethics to compensate the wedding party, in good faith, for being unable to provide the service for a one-time event (even if they get remarried, the event generally cannot be "redone").
Besides, if a photographer had created a contract that was so incredibly disadvantageous to the wedding party as to deny the wedding party any return on their investment due to failed service for any and all reasons, chances are, they likely wouldn't remain in the business for long, as they would be viewed as scammers.

But the food example and the photographer's example are neither here nor there for service time in an online game. The truth is, Squeen has, historically, never compensated players for lost game time, and they're likely not going to do so for this issue, even if this extends further than the "early access" time frame. They just really are cheap like that.

[tuckerpb2]

not my first. i have been playing mmos back when ultima online came out. glitches, crashes and rubberbanding. yes, but at least you could get into the freaking game. when you are actually paying for it. a f2p or a b2p i can understand. the actual launch of a new mmo or the first expansion.
But this is the 4th or 5 expansion. depending on how you look at it.

[Feidam]

not my first. i have been playing mmos back when ultima online came out. glitches, crashes and rubberbanding. yes, but at least you could get into the freaking game. when you are actually paying for it. a f2p or a b2p i can understand. the actual launch of a new mmo or the first expansion.
But this is the 4th or 5 expansion. depending on how you look at it.

But the game has become more popular with time not less and expansions for popular games always brings a ton of people back. This was to be expected. It’s all kinds of annoying, but shouldn’t be surprising at this point.

[Tanius37]

Well the ques at around 8am are very low however I'm Pleading with Yoshie P to please fix these long que times as I'm sure many of us have to work through the week and will not get to play I for one don't get home till after 5pm so i wont get to play till the weekend at all that's 5 days of play time lost all so my wife "Skyayla' just brought up this point its going to get worse as of the 7th so every one get ready if they don't fix it

[Lunafreya]

I think a week of sub time extension would be a very generous decision but I dont see it happening.

quoting myself cause I thought they wouldn't do it and they did. THANK YOU YOSHI P!

[Felixforever]

Is this your first MMO launch?

Arr launched years ago, they had 3 expansions to get this right, who ya crappin