Originally Posted by
Skittys
I've been experiencing crashes when trying to queue and log in after the 6.0 update. I've tried a number of fixes I've found on the forums, along with those on Reddit, blogs, etc. and nothing seems to be working. First thing I thought was drivers of course, I mean I'm running an AMD GPU and their drivers are 50/50 working or not so first thing I did was roll back to the last release (and no luck). I realised after that I'd been playing XIV the night before the server maintenance for this patch with no issues! I tried just about everything I can think of related to GPU and tried some audio fixes I found also, along with disabling overlays, etc. I'm stumped at this point.
Outline of exactly what happens is this. I boot the game from Steam and log in, launch the game itself and go to queue. I can queue from anywhere between 30 seconds to 45 minutes before suddenly both monitors go black and I'm back on my desktop with both a radeon bug reporter and the Fatal DirectX error windows. I can still hear the music as if I'm still in the game, but the only option I have is to hit OK and close the game.
I've been really excited to play Endwalker and was willing to put up with the queues to do so (they aren't as bad as some MMOs I've played) but at this rate what guarantee do I have that after the queue times are sorted, I can get in and play at all? If anyone has any solutions based on my config let me know please
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\skitt\OneDrive\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU AMD Ryzen 5 3600 6-Core Processor (12 CPUs), ~3.6GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS H.50
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32718.746MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37582.746MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.256GB SYSTEM_FREEDISC_SPACE 29.764GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 427.586GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.000GB SYSTEM_FREEDISC_SPACE 1157.566GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon RX 5700
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8151.871 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16359.373 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.14011.3017
SYSTEM_GRAPHICS_DRIVER_DATE 12/1/2021 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS AMD Radeon RX 5700
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x731F)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 8151.871 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16359.373 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.14011.3017
SYSTEM_GRAPHICS_DRIVER_DATE 12/1/2021 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND 3 - PL2760H (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {3AED4EF9-6C77-41EA-A710-D65157BE0121}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.23
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/27/2021 00:00:00
SYSTEM_SOUND 4 - PL2760H (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {D8767CB7-9E68-4CDB-B1E7-3BAF4D1BE0DA}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.1.23
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/27/2021 00:00:00
SYSTEM_SOUND Speakers (Razer USB Sound Card)
SYSTEM_SOUND_DEVICE_ID {402D05F1-7C77-4F77-A351-25BA6A9436A8}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 11.56.20.431
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/2/2020 00:00:00
SYSTEM_SOUND Speakers (THX Spatial Audio)
SYSTEM_SOUND_DEVICE_ID {3D039519-3038-4987-A1AF-5B3D4B067150}
SYSTEM_SOUND_DEVICE_NAME THXVAD2.sys
SYSTEM_SOUND_DRIVER_VERSION 14.44.19.601
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/1/2020 00:00:00
SYSTEM_SOUND Speakers (THX Spatial)
SYSTEM_SOUND_DEVICE_ID {6245F15F-16CE-4F90-BBFE-ACD9EE943B15}
SYSTEM_SOUND_DEVICE_NAME RZTHXSpatial.sys
SYSTEM_SOUND_DRIVER_VERSION 21.13.12.850
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 4/14/2020 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
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SYSTEM_INPUT {AE7C2D20-4EA7-11EA-8001444553540000}
SYSTEM_INPUT_NAME SteelSeries Guild Wars 2 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AE7CA250-4EA7-11EA-8002444553540000}
SYSTEM_INPUT_NAME USB Keyboard
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SYSTEM_INPUT {4774C7C0-4F01-11EC-8001444553540000}
SYSTEM_INPUT_NAME Razer USB Sound Card
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 4 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4774C7C0-4F01-11EC-8002444553540000}
SYSTEM_INPUT_NAME Razer USB Sound Card
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {47764E60-4F01-11EC-8003444553540000}
SYSTEM_INPUT_NAME Razer USB Sound Card
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AE7D1780-4EA7-11EA-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AE7D8CB0-4EA7-11EA-8005444553540000}
SYSTEM_INPUT_NAME SteelSeries Guild Wars 2 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AE7D3E90-4EA7-11EA-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 21 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {AE7D8CB0-4EA7-11EA-8006444553540000}
SYSTEM_INPUT_NAME SteelSeries Guild Wars 2 Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 265 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
memes - Discord
FFXIVLauncher
Constant "Fatal DirectX Error 11000002" crash - Brave
Clog
Microsoft Text Input Application
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Wizardry 8
Visual Studio Community 2019
AMD Chipset Software
Brave
Google Chrome
Katawa Shoujo
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
OpenAL
Origin
Overwolf
Razer Synapse
sfdx-cli
Steam
THX Spatial Audio
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Microsoft Visual Studio 2019 Tools for Unity
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Tools for .Net 3.5
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Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.29.30133
Lightshot-5.5.0.4
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Bethesda.net Launcher
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OpenOffice 4.1.9
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Microsoft .NET Framework 4.7.1 Targeting Pack
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vcpp_crt.redist.clickonce
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Teams Machine-Wide Installer
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NVIDIA PhysX
AMD PCI Driver
STAR WARS™ Battlefront™ II
Microsoft .NET Framework 4.7.1 Doc Redirected Targeting Pack (ENU)
vs_communitymsires
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Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Kryterion Sentinel
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Google Update Helper
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AMD_Chipset_Drivers
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Pokémon Trading Card Game Online
Promontory_GPIO Driver
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Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
vs_filehandler_x86
Launcher Prerequisites (x64)
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Microsoft .NET Framework 4 Multi-Targeting Pack
Update for (KB2504637)
Epic Games Launcher
Minecraft Launcher
vs_tipsmsi
AMD GPIO2 Driver
vs_minshellmsires
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.29.30133
Microsoft Visual Studio Setup Configuration
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vs_communitymsi
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Downlord's FAF Client 1.5.0
AMD Software
Defraggler
Mozilla Firefox (x64 en-GB)
Mozilla Maintenance Service
Notepad++ (64-bit x64)
Microsoft 365 Apps for business - en-us
Beyond The Wire
New World
Halo: The Master Chief Collection - INSIDER
Spice&Wolf VR
Hedon Bloodrite
Arma 3
Super Buckyball Tournament Demo
Apex Legends
Gunfire Reborn
Halo Infinite - Insider
Halo Infinite
Forza Horizon 4
SiN Episodes: Emergence
Aliens: Fireteam Elite
NEKOPARA - Catboys Paradise
Synergy
Half-Life 2
Baldur's Gate: Enhanced Edition
Planetary Annihilation
War Thunder
Counter-Strike: Source
Darkwood
100% Orange Juice
Sid Meier's Civilization VI
Valkyria Chronicles™
Half-Life 2: Episode One
Dead by Daylight
Planetary Annihilation: TITANS
FINAL FANTASY VII
FINAL FANTASY XIV Online
Tower Unite
Garry's Mod
Half-Life 2: Episode Two
Team Fortress 2
Paladins
Halo Wars: Definitive Edition
Post Scriptum
Meridian 59
Supreme Commander: Forged Alliance
Halo: The Master Chief Collection
Star Trek Online
Blade Kitten
SteelSeries GG 10.0.0
VLC media player
WinRAR 6.00 (64-bit)
blender
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 311 (64-bit)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Zulu JDK 16.28.11 (16), 64-bit
paint.net
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Epic Games Launcher Prerequisites (x64)
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.29.30133
Microsoft Visual Studio Installer
Java(TM) SE Development Kit 11.0.11 (64-bit)
Branding64
AMD Settings
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
AMD DVR64
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Paradox Launcher v2
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RyzenMasterSDK
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Microsoft Visual C++ 2019 X64 Additional Runtime - 14.29.30133
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Microsoft Visual C++ 2019 X64 Debug Runtime - 14.25.28508
Unity Hub 2.3.2
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\BraveSoftware\Brave-Browser\Application\brave.exe 00001F8C
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002944
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00002A10
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00000DB4
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00001D3C
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 0000137C
C:\Program Files (x86)\Skillbrains\lightshot\5.5.0.4\Lightshot.exe 00002490
C:\Program Files (x86)\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00003C2C
C:\Program Files (x86)\Steam\steam.exe 00003F30
C:\Program Files\AMD\CNext\CNext\AMDRSSrcExt.exe 00001B40
C:\Program Files\AMD\CNext\CNext\QtWebEngineProcess.exe 000018A0
C:\Program Files\AMD\CNext\CNext\Radeonsoftware.exe 0000267C
C:\Program Files\AMD\CNext\CNext\cncmd.exe 00004410
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe 00001CF0
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.10202.0_x64__8wekyb3d8bbwe\GameBar.exe 000043B8
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.10202.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00000890
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21102.134.0_x64__8wekyb3d8bbwe\YourPhone.exe 000024DC
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21092.10731.0_x64__8wekyb3d8bbwe\Video.UI.exe 000019B4
C:\Users\skitt\AppData\Local\Discord\app-1.0.9003\Discord.exe 00002044
C:\Users\skitt\AppData\Local\NhNotifSys\nahimic\nahimicNotifSys.exe 0000060C
C:\WINDOWS\Explorer.EXE 00001CB0
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000021DC
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000023D0
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000002B4
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000431C
C:\WINDOWS\system32\ApplicationFrameHost.exe 000040BC
C:\WINDOWS\system32\DllHost.exe 000027F0
C:\WINDOWS\system32\SettingSyncHost.exe 00002538
C:\WINDOWS\system32\sihost.exe 00001D24
C:\WINDOWS\system32\svchost.exe 00003C40
C:\WINDOWS\system32\taskhostw.exe 00001DF4
C:\Windows\System32\CompPkgSrv.exe 00003E7C
C:\Windows\System32\RZTHXHelper.exe 00000DD4
C:\Windows\System32\RuntimeBroker.exe 00002014
C:\Windows\System32\SecurityHealthSystray.exe 000004A0
C:\Windows\System32\oobe\UserOOBEBroker.exe 00000FBC
E:\Games\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00004020
E:\Games\SteamLibrary\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00004514
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