I'm baffled that there are some people defending this, FF got a lot of attention for the past 3 months and somehow it was a surprise to SE that the servers would be full and they would have problems with it? How on EARTH no one on there thought "we should make a smart login system to prevent people getting booted to the end of the line if they dc in line", it's either incompetency or neglect. It's nothing to do with being entitled, actually, it is, I'm paying for this service and I should have it, specially when they have a huge team like they do, it's flat out unacceptable that literally none in their team had a work around about this, it's nothing to do with chips and shortage, it's not thinking ahead and having systems in place to alleviate the issues that could occur.