Subscription consumption while being unable to play

[Floppyjo]

I have been with a number of MMO launches, WOW, SWTOR, ESO to name some and while many where chaotic and "never play on patch day" is the general wisdom, not being able to play for days on end was rarely the case. Second or Third maintenance slots to address problems yes, but unable to play for days? Nope. Even now, in the early morning there is a queue on the servers. One SWTOR start screwed two servers over, but one could migrate to another and was once again able to play. So to me this is not understandable at all.

Oh yeah, I'm not saying that this release has been the same as other MMO's. But the general release outcome is always a lag or capacity related issue, and this time preparatory actions have proven favorable to me instead of lining the pockets of a developer, where I am left unable to play. I am not making excuses for this release result, at all.

I completely agree with you and this release has been a mess. There is no way that you could be unaware of how this is going to turn out when you have a storefront and you are selling access per purchase, they made a choice to take the money under these circumstances and this will probably have a negative impact on the company as a result. Personally I will be back after things have stabilized. They really should have sorted thew oceania datacentre and whatever other changes need to happen there, before they released an expansion.