Subscription consumption while being unable to play

[VictorCrispim]

Shouldn't there be a compensation or a way to freeze the subscription? with this queue of 6000 players i can't play at all, and if i wait hours anyway i end up getting disconnected and having to get in the queue again.

[evakaname]

EXACTLY!
I want to cancel subscription cuz it seems i wont be able to play for a long while now (all those ppl have to finish EW) until i inevitably start another game and get hooked on it, but im afraid to be booted for good or something, but i paid recently so my 30 days are just going to the dumpster!

[Tobuay]

The queue times are expected and aren't actually all that bad for a launch. However, the fact that you get errors when logging into the lobby server and/or kicked from your server queue is another matter.

[KevikFenrir]

The queue times are expected but are 100x worse than they've ever been. Saying they're not all that bad, for peak play-time, is like saying "I have a peanut allergy, so I'm gonna have a peanut butter jelly sandwich. It's not gonna be that bad..."

The errors are a byproduct of server congestion. It happens. But waiting half an hour just to log in because the servers don't have the capacity is beyond asinine. But SE already told us capacity would be at a premium since they can't get parts to build additional servers. Chalk it up to the COVID-inspired supply chain, guys. Things will continue to be this bad until a number of things happens:

1) additional servers are brought online (best outcome)
2) bots and RMTs are all killed (never gonna happen, but also ideal)
3) someone mentioned rolling logouts... might be worth considering

Ideally, SE oughtta have reconsidered launching EW without ensuring adequate server capacity, first. Unfortunately, it happened. The expansion, when available, is really good so far. Until availability is better, this will only remain as the new normal.

[TeemoTeemosson]

They should just pause the countdown until people can actually get into the game.

[C000kiemonster]

They should just pause the countdown until people can actually get into the game.

Amen brotha amen

[Roudan]

I can't say it's impossible - we were playing for free during the 1.0 calamity. But if I was working for SE I wouldn't even be thinking of compensation right now - I'd be focused on bug fixing and server stability. Depending on how long it takes, then I'd start thinking of compensation.

But I do ask this; If I have been able to play hassle free with no errors and was at the front of the que - should I also get compensation?

edit*Oh temporarily pausing subs actually sounds reasonable.

[vexis58]

I wouldn't be surprised if we get a lengthy apology from Yoshi-P when things have calmed down somewhat later in the month, crediting us all like a week of game time to make up for this instability. Because that's how long I expect this to keep up.

They're doing the best they can right now. Remember that the back end is ancient and full of holes and spaghetti code from 1.0, and they couldn't update the hardware as they wanted due to the chip shortage. They've known this was coming, all we can do is try to be patient and play when the server population isn't all hammering the servers at the same time.

[ApeKing]

...and they couldn't update the hardware as they wanted due to the chip shortage.

Good lord this is a meme at this point.