Log in queues are not stable!

[Derik]

Log in queues are not stable. I spent an hour waiting. Went from 1715 people to just 1. Than lobby error. When I went back to log in. I am now number 2374.

This is not stable log in queues. I wonder if everyone that supposedly got in were kicked just to make the log in queue look like it was going down.

[Derik]

I will try one last time. If I get booted again it is just not happening. This is out of my control. But I do hope they extend my membership for the time I could not log in. Feels bad paying for something I can't even play.

[FelixFujiwara]

This is what happens when u have to add more servers to almost every datacenter, but you only add way too less and never really give a fuck and then out of nowhere blame it on "circuit shortage" years after it was first noticeable

[Vaellderon]

It's just what I guess what happened on their service side.

Once the queue reaches 170000 people in the queue, it's going to kick everyone out with 2002 error and while still keep processing the queue. It's their way for keeping queue system from crashing.

at this moment, since everyone is kicked out, server will start invaliding people's spot (cuz you're not online to them).

so if you're at 256 in the queue and you cannot connect back to the queue in time before the server invalids your spot. you have to re-queue again.

but if you were at 6000 of 17000, most likely you spot will be kept and queue number will be pushed forward quite some (like 3x00).

You can say queue system is stable... it's right and wrong.
You still can access the queue system, it's stable.
but the queue system doesn't do what it supposes to do with large number of people queueing it. cuz the people spend more time waiting it get kicked out. It's broken.

Not 6000. Just 6. spent hours in line to get to the number 6 and then got hit with a 2002. I don't think they can count this as early access if the majority of players can't access the game.

[LeeeRoy]

I simply cannot defeat the log in queue. I get in line, typically at 3-5 thousand ahead of me, I wait for an hour or so and then my queue loses connection to lobby server and I get booted from the queue. When I try to get back in line there are usually 3-5k ahead of me again. I have not been able to log in since 6.0 went live. I would really like to play but it does not seem possible right now. I don't know if some people are just logging in not leaving (no single human plays for 60+ hours straight, let's be honest here). If the servers are truly that overwhelmed, perhaps offer some free transfers to less populated servers to balance the loads? Being able to log into the game we are all paying for doesn't seem like a lot to ask.

[Derik]

got booted once again. this time at 1715. Ya not happening.

[PootyToe]

The queues are not stable. I was understanding of the launch day issues until I saw the SE assessment that queues were stable. They are not.

Further, being as the servers are at max capacity, and the behaviour of the queues are of little to no movement for 3 or 4 update ticks and then either a moderate 60-100ish decrease in position or a disconnect, it is extremely likely that the large jumps in forward movement anyone is seeing in queue is due to the queue shedding the unlucky (all of us essentially). As the queue drops people those remaining surge forward slightly. ALMOST ALL THE FORWARD MOVEMENT IS DUE TO THE QUEUE DROPPING THOSE AHEAD OF US. SE needs to understand this so they can actually address it.

And there is a ticket system for the queue it just only works half the time if you are actually able to get back in queue almost immediately, which is unlikely as it takes roughly 5 tries right now to actually connect to the lobby and not get a 2001 error. The result is it take the small morcle of being able to reconnect after disconnecting and keeping your spot once or twice to actually get into the game.

And on the posted response from SE on their steps taken...

Everyone trying to log in is trying to play the game. the only way those numbers go down to the point that the current capacity is acceptable is if a lot of those people just stop trying to log in...which means they are paying for something they cant use, which is shameful. There is no mention of SE working to increase capacity or even looking in to it--I hope that is just a missing detail and not the actual state of things. Increasing capacity or just reducing the number of people trying to play your game are the two ends of the spectrum here. Fiddling to increase efficiency to help mitigate this is a good medium to long term goal--not a short-term solution or workaround.

Please please please:
1. (short term) increase capacity somehow some way. Please be as good as we know you can be. Intentionally squeezing the player-base as part of triaging this would be gross

2. (shoert term) lower the internal max lobby-to-world queue size to the point that people are actually in stable queues. Yes, this means people will have to win the lottery to actually connect to the lobby, but that is better than taking 15 minutes to connect to the lobby and then having to win the lottery multiple times after that to actually get into the world by: reconnecting to the lobby soon enough after getting dropped from their lobby-to-world queue to have a chance at keeping their original login token, and then have the token system actually acknowledge prior queue placement and put you back where you were when you disconnected. Knowing you are going to get into the game once you actually get to the lobby would be far less frustrating than heaping uncertainty on top of uncertainty.

3. (short-medium term) To manage the login congestion created by 2, maybe implement a login-to-lobby queue that can actually work at the scale you need it to. Yes, this is an entirely new queue, but that hopefully means many limitations on capacity that exist in the lobby-to-world queue system built years ago can be ignored or avoided.

sorry for the length, I tried to be constructive. The inaccuracy of the SE communication triggered me. SB was so good and I, like many many others, just want to play EW.
Please, just make the login experience reliable. Right now, I dont care if it takes 2 hours to get in--I just want to know that once Im in queue, I am getting in eventually. The uncertainty is the worst part.

[TheInfecta]

Unfortunately, I do not believe the Square Enix will be reading these posts. I am sure they are aware of the problem but have no solution as of yet. I'm on PS4 and I am having the same issue as everyone else though my queue is in the low 2000s every time I get to wait. then by the time I wait about 10 minutes it boots me with a 2002 error code. At this point is there a way to create a customer support ticket?

[Mareso]

I too am not able to log in because I keep getting the 2002 error code. Please fix and/or compensate!

[SwishFlick]

So I tried this feature out, went from a queue of 5000 for Phoenix to 50 for Twintania.
So far so good, I wanted to do MSQ anyway but later I decided I wanted to go back to Phoenix. I wasn't aware that not only did you have to do this while logged in, in a main starter city - Grid / Limsa/ Ul'dah - you could not leave the zone of the main Aetheryte. You cannot use your retainers. (This is just for people's information, I know alot of people know this) Also your position in the queue to return is either the same as people on free trial or possibly - after 4 hours I gave up - you are behind free trial users queued for your home server as well.
Worse than all this, I got disconnected, either from idling or some d/c and the queue into Twintania was now just as bad as getting to Phoenix. So finally after another 3-4 hours I am back where I started. In Limsa trying to return to Phoenix in a queue for idk how long unable to do anything. Don't go visiting unless you are fully aware you may be stuck there for a long time