Unfortunately, I do not believe the Square Enix will be reading these posts. I am sure they are aware of the problem but have no solution as of yet. I'm on PS4 and I am having the same issue as everyone else though my queue is in the low 2000s every time I get to wait. then by the time I wait about 10 minutes it boots me with a 2002 error code. At this point is there a way to create a customer support ticket?