The same here. 3 times today after queueing for over an our the queue crashes and puts me back a few thousand further behind. At the very least it should remember what position you were in the queue before crashing and put you back in the same place if you reconnect within a few minutes.

Prioritise the players who have been actively playing in the weeks before this release. This is looking like the joke that is New World which for an established game is very poor.