This launch is a mess.

[elvenmad]

3 hours 30 minutes and six 2002 crashes to finally be #1 in queue, only to go back at 9k in queue after a 7th crash..

Same here, kinda beyond frustration trying for 3 days now, would've been nice to be able to at least log my Character let alone actually play the game, total of 10 hrs in queues yesterday with multiple 2002 disconnects
Currently in a login queue for 7500 and it seems rapidly rising every 2002 disconnect, couple of hours ago queue was 4500

I mean they knew before hand, they increased the number of servers for the Japanese region but chose not to for NA nd EU regions, and the Japanese region as far far less players than EU

[Shae_Dwal]

Started with >6000 people queue, waited for ~3h, then got this:

And then this:


You really think this mockery can be tolerated?
And we experience this crap for DAYS now!
Don't know the heck I even paid for this freaking login queue ultimate raid.
This is not okay, no semiconductor whatever shortage can justify this, no login server limits can justify this either. Fix your architecture or don't release if you cannot guarantee the stability of your crap.
No quality content can justify this mockery.

[Freki42]

Ongoing Congestion Situation and Compensation https://eu.finalfantasyxiv.com/lodes...a8505e75541ab1


"Considering that we are asking players to wait in queues for extremely long periods of time and the ongoing situation making it difficult to play normally, we have decided that during the official release of Endwalker on December 7, we will be granting 7 days of free game time to all players who own the full version of the game and have an active subscription.

So, looks like they can't fix the issues so instead are granting compensation, which is just about all they can do at this point, TBH I still believe Square E is entirely at fault here selling far more early access's to the game than they can possibly handle I can only presume it is still yet only going to get worse once the "official" launch starts in a few days.

I feel extremely sorry for Yoshi and his team I'm sure they are receiving the most flack for the situation, but they only develop and make the game, they DONT sell l it, the monetary side is entirely Squares

I feel for the team, and I thank them for the kind gesture of an extra week of game play on their dime. I appreciate it and the information they have shared. it has confirmed my thoughts on this and I stand by what I have said. Those that have missed time away from work, well i'm sorry that has happened but there are times that you should realize there will be hiccups in the process when such an anticipated expansion. as has happened time and time again in may different mmo's.

Started with >6000 people queue, waited for ~3h, then got this:

And then this:


You really think this mockery can be tolerated?
And we experience this crap for DAYS now!
Don't know the heck I even paid for this freaking login queue ultimate raid.
This is not okay, no semiconductor whatever shortage can justify this, no login server limits can justify this either. Fix your architecture or don't release if you cannot guarantee the stability of your crap.
No quality content can justify this mockery.

I'm sorry you feel that way... you can't fix login limits or internet bad packets, this can come from anywhere and login limits (queue limits) are designed to protect the sever from crashing, which would impact how ever many that are in the game and cause instability, loss of progress and items due to a server instability.

[Nyd]

The lobby server is the real problem. Dealing with 4k+ queue is annoying but "normal" in a new ext launch. But waiting in a 3-6k queue and have to do it again and again because the lobby crashed is obnoxious....
100% of my 2002 error were with less than 50 player queue, i don't lost packet for 3 hours but it happen every times in the last 30 sec ?

[elvenmad]

I'm sorry you feel that way... you can't fix login limits or internet bad packets, this can come from anywhere and login limits (queue limits) are designed to protect the sever from crashing, which would impact how ever many that are in the game and cause instability, loss of progress and items due to a server instability.

Yes you can, you can provide adequate capacity to accommodate the number of players you sold the access to, Square knew this number before hand, its 100% their fault putting money over quality of service.
And seeing how they clearly did foresee the increase in player logins they increased the amount of servers for the Japanese regions and guess what their playing the game with very little issues while for NA and EU regions they chose the save money and not increase the servers. 100% Squares own doing

Some issues with a new exp are fair enough, even a 30min to an hour queue is not too much but this as it is now is far from acceptable.

[Freki42]

Yes you can, you can provide adequate capacity to accommodate the number of players you sold the access to, Square knew this number before hand, its 100% their fault putting money over quality of service.
And seeing how they clearly did foresee the increase in player logins they increased the amount of servers for the Japanese regions and guess what their playing the game with very little issues while for NA and EU regions they chose the save money and not increase the servers. 100% Squares own doing

Please expand upon your knowledge that the experts on hand could not do. and no getting new equipment was not the problem. ALSO the japanese servers are locally on hand and they can work at them, in other areas there were and are covid travel restrictions along with the semi-conductor shortage in getting said equipment as well. Please tell us what your more than expert advice would be on how to accomplish that fact? doubt you can. oh and increasing the number allowed in login queue is NOT the answer as that would lead to server instability.

[Shae_Dwal]

If you read the latest update, this particular error means:


So I basically was sitting in the queue for too long and my session was forcibly dropped by the server cause "reasons". This is a shitty architecture and software design. Like, what the actual heck? "You are in the queue for 3 hours and almost made it? Oh yeah, right, let's reset it and make you sit in another queue for 3 more hours cause our precious server can't wait any longer!" How can you even defend them while such an atrocious thing has been introduced by them?

[elvenmad]

Please expand upon your knowledge that the experts on hand could not do. and no getting new equipment was not the problem. ALSO the japanese servers are locally on hand and they can work at them, in other areas there were and are covid travel restrictions along with the semi-conductor shortage in getting said equipment as well. Please tell us what your more than expert advice would be on how to accomplish that fact? doubt you can. oh and increasing the number allowed in login queue is NOT the answer as that would lead to server instability.

There is no excuses for them in any way shape or form, they sold a service they could clearly NOT provide, again Squares money first service second
They could of restricted the sales, a time limit etc (they did it a while ago for new players starting the free trail because the player amount was increasing faster than they could provide for) but no they chose to keep accepting the money, meanwhile for their "home" playerbase" they upgraded the service to make sure they would be OK.

I mean srly Japan has 32 servers while the entire EU has 12!

[Freki42]

If you read the latest update, this particular error means:


So I basically was sitting in the queue for too long and my session was forcibly dropped by the server cause "reasons". This is a shitty architecture and software design. Like, what the actual heck? "You are in the queue for 3 hours and almost made it? Oh yeah, right, let's reset it and make you sit in another queue for 3 more hours cause our precious server can't wait any longer!" How can you even defend them while such an atrocious thing has been introduced by them?

actually there is always a queue user limit because to have so many in queue could possibly make the server unstable and what ever that number is different for each specific server. also you will notice that they said that more than likely it was the fact that the client received a bad packet causing the CLIENT to error out. and that can come from them, or any of the nodes between you and them (and happens much more frequently than you might think), including your own isp and your own routers. nice way to only latch on to what you want to use to try and prove it was their fault.

[Kaiyu]

Sorry to say but this launch is a shame for this game...

seriously such a great game... so many good stuff in it and you didnt count that many people are willing to log in while you open it up?

Oh come on, thats just poor...