I guess the playerbase got a whole lot bigger than they thought, but the number of pre-sales should of given an idea what to expect and prepare for, any worries they should have restricted pre sales
Personally not been able to play at all yet, spent multiple hours in login queues only to have them disconnect after hours of waiting due to some server error.

I guess they are doing the best to try and help but paying for a service and not receiving it at all is not good, leaves me actually wishing I had not bothered now, I was so looking forward to playing but reality seems it would've been better to wait a month