Quote Originally Posted by Failia View Post
They've already released an official statement saying that they would have liked to add additional servers for this but due to the global superconductor shortage, they couldn't procure the necessary equipment. This is only the first weekend. It will lighten up as people progress farther/the newness dies down some. The huge influx of players from other games in addition to returning players that haven't played since they finished the last Shadowbringers patch also account for a large part of the queue.
What they would have liked to do doesn't justify the state of the game.

They are charging more people for a service than they can serve.

If I own a food business selling burgers, and only have ingredients to sell 5 burgers, then I sell 5 burgers. I don't charge 20 people for a burger each then deliver 1/4 of a burger to each paying customer.