When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 14:10 GMT 04.12.21
Frequency: Occurred once
World name: Zodiark
Character name: Aelin Ashriver
Retainer name:
NPC name:
Monster name:
Class/Level:
Party or solo:
In-game time:
Area and coordinates:
Housing:
Steps:
1. Go into level 81 dungeon with trusts.
2. Enter combat
3. Sound suddenly vanishes, the button press sounds play but no skills, no voiceover from npc's and the background music often would stutter in and out.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

FINAL FANTASY XIV ONLINE E:\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz (12 CPUs), ~3.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS F5
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32713.535MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37577.535MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 445.925GB SYSTEM_FREEDISC_SPACE 288.246GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1863.016GB SYSTEM_FREEDISC_SPACE 937.317GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.496GB SYSTEM_FREEDISC_SPACE 205.963GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11127.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16356.768 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1440 (32 bit) (144Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7196
SYSTEM_GRAPHICS_DRIVER_DATE 8/27/2021 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11127.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16356.768 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvmdi.inf_amd64_9413e5ce3f1b6ec6\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.7196
SYSTEM_GRAPHICS_DRIVER_DATE 8/27/2021 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (Corsair VOID Surround USB Sound Adaptor)
SYSTEM_SOUND_DEVICE_ID {A3263C32-6CB9-468F-826C-31C55ACE8D8A}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/26/2021 00:00:00
SYSTEM_SOUND PL2760Q (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {94F89EF7-CEAE-4A41-80A6-FCC225BDEEA6}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/3/2021 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {1DED0B25-FC47-4102-87DD-26A1911AAF6E}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.0.1.8412
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/29/2018 00:00:00
SYSTEM_SOUND VE248 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {361446E6-7E4E-4036-ACC3-0BAABF729F68}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.3.38.60
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/3/2021 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2014C8D0-1241-11EC-8001444553540000}
SYSTEM_INPUT_NAME Gaming Mouse G600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0ADF3510-A186-11E8-8003444553540000}
SYSTEM_INPUT_NAME GIGABYTE Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FD606FD0-194E-11E9-8001444553540000}
SYSTEM_INPUT_NAME Controller (Afterglow Gamepad for Xbox 360)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {0ADFAA40-A186-11E8-8006444553540000}
SYSTEM_INPUT_NAME Corsair VOID Surround USB Sound Adaptor
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0ADFAA40-A186-11E8-8005444553540000}
SYSTEM_INPUT_NAME GIGABYTE Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 768 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0AE06D90-A186-11E8-8008444553540000}
SYSTEM_INPUT_NAME GIGABYTE Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

MSI Afterburner 4.6.1
Google Chrome
Microsoft Edge
Microsoft Edge Update
Microsoft Edge WebView2 Runtime
Ubisoft Connect
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334
AURA Service
ASUS MousePad HAL
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334
ASUS AIOFan HAL
Intel Extreme Tuning Utility
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
ASUS MB Peripheral Products
Intel(R) Trusted Connect Services Client
ENE_EHD_M2_HAL
TP-LINK Archer T6E Driver
ASUS AURA Odd Component
ASUS AURA VGA Component
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
ASUS GLCKIO2 Driver
ENE_EHD_ASM_HAL
Microsoft SQL Server Compact 3.5 SP2 ENU
ASUS Mouse HAL
Microsoft Windows Desktop Runtime - 3.1.8 (x64)
Patriot Viper RGB
ASUS Keyboard HAL
Intel(R) Chipset Device Software
AURA
ASUS GLCKIO2 Driver
AURA DRAM Component
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Teams Machine-Wide Installer
Microsoft Visual C++ 2005 Redistributable
AURA Service
Corsair AURA DRAM Component
MSI MysticLight
ASUS AURA Display Component
ASUS Aac_NBDT HAL
Microsoft VC++ redistributables repacked.
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
ENE_EHD_SSS_HAL
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334
ASUS AURA Headset Component
ENE RGB HAL
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Kingston AURA DRAM Component
Launcher Prerequisites (x64)
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
ASUS AURA Motherboard HAL
ENE IO Driver
Microsoft XNA Framework Redistributable 4.0 Refresh
ASUS AURA Extension Card HAL
Patriot Viper M2 SSD RGB
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
ENE_DRAM_RGB_AURA42
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Intel Extreme Tuning Utility
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
RGB Fusion
Logitech Gaming Software 9.02
Microsoft 365 Apps for enterprise - en-us
Microsoft OneDrive
WinRAR 5.91 (64-bit)
ASUS Aac_NBDT HAL
GALAX GAMER RGB
Patriot Viper M2 SSD RGB
ASUS Keyboard HAL
ASUS Mouse HAL
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Update Health Tools
ASUS AURA Extension Card HAL
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334
Corsair AURA DRAM Component
ENE_EHD_M2_HAL
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
AURA DRAM Component
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Epic Games Launcher Prerequisites (x64)
Kingston AURA DRAM Component
ASUS AURA VGA Component
ASUS MousePad HAL
Intel(R) Management Engine Components
Microsoft SQL Server Compact 4.0 x64 ENU
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334
ENE RGB HAL
Office 16 Click-to-Run Licensing Component
Office 16 Click-to-Run Extensibility Component
Microsoft .NET Core Host FX Resolver - 3.1.8 (x64)
Microsoft .NET Core Runtime - 3.1.8 (x64)
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
ASUS AURA Headset Component
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
ASUS AURA Display Component
Windows PC Health Check
NVIDIA Graphics Driver 471.96
NVIDIA GeForce Experience 3.23.0.74
NVIDIA Optimus Update 38.0.8.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.8.0
NVIDIA FrameView SDK 1.1.4923.29968894
NVIDIA SHIELD Streaming
GPX Common OSS (POCO, OpenSSL) and libprotobuf binaries
NVIDIA HD Audio Driver 1.3.38.60
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.23.0.74
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
ASUS AURA Odd Component
ENE_DRAM_RGB_AURA42
ASUS MB Peripheral Products
Intel(R) Chipset Device Software
Intel(R) Trusted Connect Service Client x64
ENE_EHD_ASM_HAL
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
ENE_EHD_SSS_HAL
ASUS Aura SDK
Microsoft VC++ redistributables repacked.
Microsoft .NET Core Host - 3.1.8 (x64)
Microsoft SQL Server Compact 3.5 SP2 x64 ENU
ASUS AURA Motherboard HAL
Patriot Viper RGB
Intel(R) Management Engine Driver
Intel(R) ME UninstallLegacy
ASUS AIOFan HAL
Intel(R) Management Engine Components
Microsoft Windows Desktop Runtime - 3.1.8 (x64)


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000398C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00001D64
C:\Program Files\Logitech Gaming Software\LCore.exe 00002774
C:\Program Files\Logitech Gaming Software\LU_1\LULnchr.exe 000030D8
C:\Program Files\Logitech Gaming Software\LU_1\LogitechUpdate.exe 00003754
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000087C
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.2103.8.0_x64__8wekyb3d8bbwe\Calculator.exe 00001D78
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21102.134.0_x64__8wekyb3d8bbwe\YourPhone.exe 00003044
C:\WINDOWS\Explorer.EXE 000021B0
C:\WINDOWS\System32\svchost.exe 00001904
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000018DC
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 000033D0
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001E5C
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 000035BC
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00000C78
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002F60
C:\WINDOWS\system32\DllHost.exe 000036C8
C:\WINDOWS\system32\SettingSyncHost.exe 00000818
C:\WINDOWS\system32\conhost.exe 00001C9C
C:\WINDOWS\system32\sihost.exe 00001224
C:\WINDOWS\system32\svchost.exe 00002EE0
C:\WINDOWS\system32\taskhostw.exe 00003604
C:\Windows\System32\GameBarPresenceWriter.exe 000032D4
C:\Windows\System32\RuntimeBroker.exe 000033E0
C:\Windows\System32\oobe\UserOOBEBroker.exe 000035E0
C:\Windows\System32\smartscreen.exe 00002DE0
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003C58
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00003C7C


-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-