I just believe they need a clearer sounding board, and better room to discuss between themselves the issues they run into.

ESPECIALLY issues that we could solve for them.

Random example:If they're discussing issues like where to find certain NMs for quest and the difficult of that when you do not have word of mouth, and we cut that conversation short by handing them the answers, SE's lost the feedback that they could refine the questing system a touch.

Giving them their own little place to commune gives SE a unique sort of perspective of how new or returning players could view their game without hand-holding or debate from the loyal base. I think that's something the Developers deserve to be able to study without interruption.

If they want to talk with other active players, they could always go to other community sites like Zam, goodness knows they could use the traffic.