Arbitrary Launcher Failure

[Gunloeth]

I've had some trouble starting FFXIV. This problem is inconsistent. I can still log in, or at least enter the log in queue, but it takes about three to five attempts to do so without crashing either the launcher or the game.

Date & Time: Dec 3 & 4
Frequency: 1/3 times I try to log in
World name: Zodiark
Character name: Gunloeth Grimhildr

Steps:
1. Open Launcher
2. Input account and password
3. Press play
4. Fatal error (launcher crashes)

I've received a few different errors, but here are the two most common ones.

---------------------------
FINAL FANTASY XIV
---------------------------
An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2021-11-27_20:20

ntdll.dll+2E3CB
ntdll.dll+2B44D
nvwgf2umx.dll+120F038
---------------------------
OK
---------------------------


---------------------------
ファイナルファンタジーXIV
---------------------------
「ファイナルファンタジーXIV」でエラーが発生したため終了しました。
2021-11-27_20:20

ntdll.dll+2E3CB
ntdll.dll+2B44D
ntdll.dll+1F44F
ntdll.dll+20B31
ntdll.dll+2BEDA
ntdll.dll+2B3C7
nvwgf2umx.dll+120F038
nvwgf2umx.dll+29AC2D
---------------------------
OK
---------------------------


The second error also appears in two other different situations.

Steps:
1. Open Launcher
2. Input account and password
3. Press play
4. Reach start screen, press Start.
5. Fatal error (application crashes)

Steps:
1. Open Launcher
2. Input account and password
3. Press play
4. Reach start screen, press Start.
5. Reach character selection, select character
6. Confirm
7. Fatal error (application crashes)

■ PC Specs

-=-=-=-=- System Information -=-=-=-=-

OS Name Microsoft Windows 10 Home
Version 10.0.19043 Build 19043
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name KING-DINOSAUR
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
System SKU SKU
Processor Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz, 3408 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 3703, 27/12/2017
SMBIOS Version 3.0
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product MAXIMUS VIII HERO
BaseBoard Version Rev 1.xx
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume4
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.19041.1151"
Username King-Dinosaur\binky
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 26.4 GB
Total Virtual Memory 63.9 GB
Available Virtual Memory 56.3 GB
Page File Space 32.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not Modern Standby, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware No
Hyper-V - Data Execution Protection Yes


-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Browser Information
Name and version of the browser currently in-use: Firefox 64-bit, release 94.0.2

Thank you for your hard work and dedication.

[KatEverdeen]

i have these exact errors. i have no idea what to do, updated graphics drivers and reinstalled ff14

[Gunloeth]

I've updated my graphics drivers. Now I can't even press the Play button on the launcher without crashing the launcher every time.

[Gunloeth]

I've updated graphics drivers, and windows. Now I have a new flavour of error:


---------------------------
FINAL FANTASY XIV
---------------------------
An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2021-11-27_20:20

ffxiv_dx11.exe+5AA03
ffxiv_dx11.exe+D85CF0
ffxiv_dx11.exe+D84C05
ffxiv_dx11.exe+4F39EF
ffxiv_dx11.exe+4F3DB5
ffxiv_dx11.exe+4F9A6D
ffxiv_dx11.exe+520064
ffxiv_dx11.exe+5DB460
---------------------------
OK
---------------------------

[Gunloeth]

Ah, this is the system information FFXIV captures:




-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\binky\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (19041.vb_release.191206-1406)
SYSTEM_CPU Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 12/27/17 16:11:49 Ver: 05.0000C
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32705.113MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 65473.113MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.949GB SYSTEM_FREEDISC_SPACE 37.871GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1660
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP NVIDIA GeForce GTX 1660
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 5991.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16352.557 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_642e50d7b66aa2a4\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 30.00.0014.9709
SYSTEM_GRAPHICS_DRIVER_DATE 11/26/2021 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (Plantronics Blackwire 3210 Series)
SYSTEM_SOUND_DEVICE_ID {D2A8BFFB-3F76-47DF-82F8-36A3BC52CF08}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/26/2021 00:00:00
SYSTEM_SOUND SPDIF Interface (4- FOSTEX HP-A3)
SYSTEM_SOUND_DEVICE_ID {00FD522E-084E-4C78-85C9-69076727AE5F}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 10.0.19041.1202
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 8/26/2021 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {147171C0-C6A3-11EB-8001444553540000}
SYSTEM_INPUT_NAME Plantronics Blackwire 3210 Series
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1471BFE0-C6A3-11EB-8002444553540000}
SYSTEM_INPUT_NAME Plantronics Blackwire 3210 Series
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {14723510-C6A3-11EB-8003444553540000}
SYSTEM_INPUT_NAME Plantronics Blackwire 3210 Series
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {18EC72C0-25FF-11EC-8001444553540000}
SYSTEM_INPUT_NAME Majestouch Convertible 2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {15FB1E20-8AE9-11E5-8001444553540000}
SYSTEM_INPUT_NAME 32bit DAC
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {18ECE7F0-25FF-11EC-8002444553540000}
SYSTEM_INPUT_NAME Majestouch Convertible 2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs — Mozilla Firefox
Films & TV
Films & TV
Settings
Settings
Paint 3D
Untitled ‎- Paint 3D
Microsoft Text Input Application


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

KeePass Password Safe 2.46
Microsoft Edge
Microsoft Edge Update
Mozilla Maintenance Service
SixaxisPairTool 0.3.0
Steam
VLC media player
Intel® PROSet/Wireless Software
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.22.27821
Intel(R) USB 3.0 eXtensible Host Controller Driver
Java 8 Update 311
FINAL FANTASY XIV - A Realm Reborn
Skype™ 7.39
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.22.27821
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610
HP Collaboration Keyboard
Intel(R) Chipset Device Software
Java Auto Updater
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.22.27821
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.22.27821
Intel® Driver Update Utility
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610
XTUPackageWin7
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610
Adobe Refresh Manager
Adobe Acrobat Reader DC
Extended Asian Language font pack for Adobe Acrobat Reader DC
3G Hostless Modem
HP Collaboration Keyboard Runtime
. . .
SVLoadSense
ASUS Product Register Program
AI Suite 3
Asmedia ASM106x SATA Host Controller Driver
Asmedia USB Host Controller Driver
DWA-127
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Mozilla Firefox (x64 en-GB)
Intel(R) Network Connections 20.2.3001.0
No Man's Sky
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.22.27821
ESET Security
. .
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft Update Health Tools
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610
Intel(R) Chipset Device Software
AMD Wireless Display v3.0
Intel® PROSet/Wireless WiFi Software
Intel(R) Network Connections 20.2.3001.0
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.22.27821
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610
Intel(R) PRO/Wireless Driver
Intel® Trusted Connect Service Client
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) ME UninstallLegacy
Intel(R) Management Engine Components
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Windows PC Health Check
NVIDIA Graphics Driver 497.09
NVIDIA GeForce Experience 3.24.0.123
NVIDIA Optimus Update 39.2.2.0
NVIDIA PhysX System Software 9.21.0713
NVIDIA Update 39.2.2.0
NVIDIA FrameView SDK 1.2.4999.30397803
NVIDIA SHIELD Streaming
NVIDIA GPX Common OSS binaries (POCO, OpenSSL, libprotobuf)
NVIDIA HD Audio Driver 1.3.38.94
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVAPI Monitor plugin for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NvModuleTracker
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.24.0.123
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA USBC Driver 1.46.831.832
NVIDIA Virtual Audio 4.39.0.0
Microsoft .NET Framework 4.6.1
AMD Wireless Display v3.0
Intel(R) Management Engine Components


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\3G Hostless Modem\3G Hostless Modem\CancelAutoPlay_df.exe 00002E94
C:\Program Files (x86)\3G Hostless Modem\3G Hostless Modem\CheckNDISPort_df.exe 00002D98
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002D1C
C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe 00002FA0
C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe 00002E5C
C:\Program Files (x86)\Mozilla Firefox\firefox.exe 00002E0C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002340
C:\Program Files (x86)\SAVITECH\SVLoadSense\SVLoadSense.exe 00002CB0
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003544
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000012E8
C:\Program Files\ESET\ESET Security\eguiproxy.exe 00002CDC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000EC4
C:\Program Files\WindowsApps\Microsoft.MSPaint_6.2105.4017.0_x64__8wekyb3d8bbwe\PaintStudio.View.exe 0000328C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.10202.0_x64__8wekyb3d8bbwe\GameBar.exe 000004FC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.721.10202.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe 00002B00
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.21102.134.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001D34
C:\Program Files\WindowsApps\Microsoft.ZuneVideo_10.21092.10731.0_x64__8wekyb3d8bbwe\Video.UI.exe 00002FF8
C:\WINDOWS\Explorer.EXE 00001FA4
C:\WINDOWS\System32\svchost.exe 0000357C
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002584
C:\WINDOWS\SystemApps\Microsoft.Windows.Search_cw5n1h2txyewy\SearchApp.exe 00002408
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 000022E8
C:\WINDOWS\SystemApps\MicrosoftWindows.Client.CBS_cw5n1h2txyewy\InputApp\TextInputHost.exe 00001CE8
C:\WINDOWS\system32\ApplicationFrameHost.exe 00003274
C:\WINDOWS\system32\DllHost.exe 00001334
C:\WINDOWS\system32\SearchProtocolHost.exe 000002B0
C:\WINDOWS\system32\conhost.exe 00002374
C:\WINDOWS\system32\sihost.exe 00000878
C:\WINDOWS\system32\svchost.exe 000008BC
C:\WINDOWS\system32\taskhostw.exe 00001CF0
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00002C20
C:\Windows\System32\RuntimeBroker.exe 00003034
C:\Windows\System32\SecurityHealthSystray.exe 00001804
C:\Windows\System32\oobe\UserOOBEBroker.exe 00002DA4
C:\Windows\System32\smartscreen.exe 000015C0

[Gunloeth]

I've completely reinstalled the game. Still doesn't work.

[Gunloeth]

Disabling DirectX11 has enabled me to log in, and enter the queue at least.