Sincere Recommendation: Accept you will not be able to play, walk away for a while

[Lunalepsy]

The forums become so active during new releases!

[JawaJoose]

Did no one here play New World? 6hour queue time easy.

Every MMO is like this for the first week. There is no reason to spend $100,000+ to upgrade servers when in a week everything will go back to normal.

[Jadedsins]

Issue isn’t queue honey , issue is getting kicked mid queue with 2002 and have to start all over again.

I don’t mind long queue , if I can queue , go do other stuff and come back in 2 hours and play the game. Instead watching the loading screen making sure as soon as I 2002 I log back in so I don’t lose my place

That is my issue as well. I got to babysit my queue. That is my issue. I could be playing something else while waiting in queue, but nope. Got to baby my queue.

[Aphyd]

Huge fan of the game, was able to get in every early in the AM but logged out cause I had to work, seriously annoyed Consider the boundary conditions of the login problem:

1. More product has been sold than can be delivered.
2. Infrastructure improvements to help deliver the oversold product is not possible due to supply chain issues.
3. Competition to log in will only increase immediately after early access.
4. To avoid queues, players will not log out. Auto logout is easily bypassed by staying in dialogue with an NPC, auto running into a wall (not tested), macro keys, etc.

The situation will not improve anytime soon. By no means am I supporting that this is an acceptable or excusable situation. I am making an appeal to fellow fans who are getting frustrated by waiting and waiting to get in. Don't do it, your time is too valuable.

Selling a product and then effectively saying, "by the way there will be issues with providing what we sold you but hey we warned you" is a morally bankrupt way to conduct business. Clearly, commercial interests and bottom line sales were prioritized. Apologies are a cheap way to make money, they don't cost anything.

If you are frustrated, walk away, there is no solution. Don't waste your valuable free time and energy friends. Come back and enjoy the game another day ... week?

(Oh shoot I'm queue number 690?! LOL!!!)

I agree with the whole sentiment. But the issue is FFXIV is a subscription game, so they're getting my 15 bucks no matter what, since the monthly payment went off about a week ago. New World was a little different, because it was free to play once you bought it. The team was also super responsive about the queues, etc.

[Ursa_Vonfiebryd]

Umm you forgot there's a worldwide silicon sortage. Also what is 1000's of dollars when you're making billions? See piror post for more details about what they could've done to prevent this.

Yes. Making server costs even more as demand jacks the price up as the supply dwindles.

They certainly could have done a lot of things but realistically none of what you described would have even been considered. No business pre-empted during covid. They did a clutch and operated at a greatly reduced capacity--including SE. So the people who could have made those decisions were probably at home, riding it out like the rest of us. I feel like it was a frigging miracle the game didn't disintegrate during the huge bum rush of new players within the last year and probably only didn't due to a team of dedicated distance workers whose names we'll probably never know. At least until the credits roll.

Also the game hasn't been running 'fine' since Shadowbringers. It was terrible at launch just like it was terrible at launch of Stormblood. Ask anyone who did Rauhban 2.0. Or a seasonal event at launch. Good rant post, but no. This is where we are now. You can deal with it or you can scream incoherently into the aether. Or unsub. Or keep this thread alive if it makes you feel better. *Shrug*

[Serenitey]

Waited 6 hours to get in one Saturday. Not terrible. Cleaned house and made dinner while waiting. Just don't be so obsessed you melt down at the drop of a hat. Has it upset me to get one day of my "early access" - yes, but I'm not going to rage quit on it. My thought though is didn't they have enough time with this, delay and all, to prep for it? Prepare ahead of time to make sure this wouldn't happen? I mean, they to literally make millions as a company.

[XplicitX]

Waited 6 hours to get in one Saturday. Not terrible. Cleaned house and made dinner while waiting. Just don't be so obsessed you melt down at the drop of a hat. Has it upset me to get one day of my "early access" - yes, but I'm not going to rage quit on it. My thought though is didn't they have enough time with this, delay and all, to prep for it? Prepare ahead of time to make sure this wouldn't happen? I mean, they to literally make millions as a company.

We're 2 weeks in & 2002 which makes you lose your spot in line is still an issue which apparently you got lucky & didn't get. I'm guessing you're what a stay at home wife/husband if you got 6 hours to burn (5 of which you should've been playing) just to login to a game that you what played for another 6 or less? Its great when people who obviously don't have a life talk out there butt hole & act like the other millions of players don't exist. Guess you haven't gotten the memo that SE has screwed this up so bad they had to stop selling the game?

[Krotoan]

Waited 6 hours to get in one Saturday. Not terrible. Cleaned house and made dinner while waiting. Just don't be so obsessed you melt down at the drop of a hat. Has it upset me to get one day of my "early access" - yes, but I'm not going to rage quit on it. My thought though is didn't they have enough time with this, delay and all, to prep for it? Prepare ahead of time to make sure this wouldn't happen? I mean, they to literally make millions as a company.

Somewhat of a timeline to put it in perspective:

SE plans to expand server and puts in motion new OCE servers (orders put in and teams put in motion to visit site as per their usual process), servers (I believe) were planned to be upgraded by 7.0 as well.
Semiconductor shortage starts, orders begin to be pushed out and delayed.
COVID hits, travel now severely obstructed and business shut down or heavily crippled while they adjust to the new norm of most of the workforce working from home
Shortage gets worse as not only does the demand increase but manufacture and supply are throttled by restrictions and worker shortage (people cannot/will not go in to work)
WoW community comes to a tipping point, big name "influencers" start to abandon ship and look to other content, FFXIV starts to grow exponentially in users, active players doubling in a couple months.
SE reacts, moving up plans to upgrade and trying to expedite orders for hardware and installations (these are again delayed due to continuing supply problems, even with extra money thrown at them)
It becomes painfully apparent that not only are the upgrades not going to happen in time for the expansion, they simply will not be available for several months. SE begins damage control and plans to optimize with what they have, repurposing previously "dev kit" hardware and capacity for the live game.

Expansion releases, you all know what happened here. It was bad. Servers overloaded, login server weaknesses brought into sharp relief. However the actual game itself, once a player is in is relatively stable and playable even with world servers running at full capacity.



The reality of the situation is that while SE COULD have thrown a bunch of money into upgrading to handle the current capacity 4 years ago, no company would have ever done that because the return on investment and projection of growth would , by any forecast of a reasonable person, not have warranted it. Up until this year the urgency to upgrade to the capacity necessary to make this whole thing not happen was not present and not foreseeable and once it was clear what was necessary the supply was already unavailable AND under a variety of factors is being extremely limited.



TL;DR: Nobody could have foreseen this happening and the "perfect storm" of crap the last 2 years have thrown at us has made it even worse.

[Serenitey]

We're 2 weeks in & 2002 which makes you lose your spot in line is still an issue which apparently you got lucky & didn't get. I'm guessing you're what a stay at home wife/husband if you got 6 hours to burn (5 of which you should've been playing) just to login to a game that you what played for another 6 or less? Its great when people who obviously don't have a life talk out there butt hole & act like the other millions of players don't exist. Guess you haven't gotten the memo that SE has screwed this up so bad they had to stop selling the game?

Lol wrong. On call nurse actually... but the fact you lash out at anyone posting shows you are. XD Really... someone like you needs to take a 5 and relax somewhere NOT causing you this much stress.

[Serenitey]

Somewhat of a timeline to put it in perspective:

SE plans to expand server and puts in motion new OCE servers (orders put in and teams put in motion to visit site as per their usual process), servers (I believe) were planned to be upgraded by 7.0 as well.
Semiconductor shortage starts, orders begin to be pushed out and delayed.
COVID hits, travel now severely obstructed and business shut down or heavily crippled while they adjust to the new norm of most of the workforce working from home
Shortage gets worse as not only does the demand increase but manufacture and supply are throttled by restrictions and worker shortage (people cannot/will not go in to work)
WoW community comes to a tipping point, big name "influencers" start to abandon ship and look to other content, FFXIV starts to grow exponentially in users, active players doubling in a couple months.
SE reacts, moving up plans to upgrade and trying to expedite orders for hardware and installations (these are again delayed due to continuing supply problems, even with extra money thrown at them)
It becomes painfully apparent that not only are the upgrades not going to happen in time for the expansion, they simply will not be available for several months. SE begins damage control and plans to optimize with what they have, repurposing previously "dev kit" hardware and capacity for the live game.

Expansion releases, you all know what happened here. It was bad. Servers overloaded, login server weaknesses brought into sharp relief. However the actual game itself, once a player is in is relatively stable and playable even with world servers running at full capacity.



The reality of the situation is that while SE COULD have thrown a bunch of money into upgrading to handle the current capacity 4 years ago, no company would have ever done that because the return on investment and projection of growth would , by any forecast of a reasonable person, not have warranted it. Up until this year the urgency to upgrade to the capacity necessary to make this whole thing not happen was not present and not foreseeable and once it was clear what was necessary the supply was already unavailable AND under a variety of factors is being extremely limited.



TL;DR: Nobody could have foreseen this happening and the "perfect storm" of crap the last 2 years have thrown at us has made it even worse.

Well, yes, that does make more sense than a nerd rage rant, but I still feel that there could have been something more they could have done. I'm not so upset I'm going to attack random people on a game, but they needed this to go a bit smoother. Just wishful thinking I guess.