They knew this was coming and did nothing about it.

[VhalValentine]

Aww the troll felt left out You want to give me my $70 back I paid to play this? Didn't think so.

[CheshaSolttiri]

" it's not the company's fault that they created a product, marketed it and sold it, and now they can't produce the actual product that they advertised and sold to the customer." Hmmm nope sorry, if you're going to be a business then be a business. Fix the issues or start offering refunds it's a pretty simple situation. Not only is this a product that people can't access but it's also a subscription to a product that people can't access... And that subscription is also denying access to four other products that were already purchased.

I love this story, love the game, love the characters I've gotten to know for over 8 years of playing and I love Yoshi and the team. But at the end of the day people... It's a business and a product that was sold and now people cannot access... By any definition of any capitalist nation that seems unfair and should result in refund. If this were EA y'all would be rioting.

[Velnora]

You’re right, what was I thinking? I really have only myself to blame here to expect that a game that I bought would be playable.

Jokes on you for thinking a highly anticipated expansion wouldn't be met with congestion issues. You must be new to mmos.

[Sufjann]

No, jokes on you because I’m actually enjoying being pushed to the back of the queue every hour or so. Not only highly entertaining but also completely normal. Yay!

[CoinTossRelic]

"They knew this was coming and did nothing about it."

Actually, where have you been the last couple months, weeks and days? Though it's infuriating for me too, they couldn't have made the expectations of the reality of Early Access more clear if they tried.

[CoinTossRelic]

Stop blaming covid for every last problem in the world, it was old a year ago and it's definitely old right now.

Oh buddy, did you think the pandemic-compounded silicon shortage was over? Hooboy.

[CoinTossRelic]

" it's not the company's fault that they created a product, marketed it and sold it, and now they can't produce the actual product that they advertised and sold to the customer." Hmmm nope sorry, if you're going to be a business then be a business. Fix the issues or start offering refunds it's a pretty simple situation. Not only is this a product that people can't access but it's also a subscription to a product that people can't access... And that subscription is also denying access to four other products that were already purchased.

I love this story, love the game, love the characters I've gotten to know for over 8 years of playing and I love Yoshi and the team. But at the end of the day people... It's a business and a product that was sold and now people cannot access... By any definition of any capitalist nation that seems unfair and should result in refund. If this were EA y'all would be rioting.

It's not EA and never will be, based on the amount of communication regarding the reality of the hardware situation and what people should expect for release. But by all means, submit your ticket via the correct channels so they know and can try to alleviate your concerns.

[ddwarbird]

Lets not get angry... what are we, Blizzard or League of Legends players. Square Enix and Yoshi P have been very open with us and pushed Endwalker back because it needed more time. Its so RARE for a video game developer to do that, normally they would just leave it half baked. So let's just relax and instead, enjoy a nice cup of tea instead, Ezorea can wait.

[Akasier]

No, jokes on you because I’m actually enjoying being pushed to the back of the queue every hour or so. Not only highly entertaining but also completely normal. Yay!

^This 100% this. As a veteran of MMOs dating back to Everquest original, I've seen a lot. I have not seen a log in system that when you get an error from the server's end, you get booted to the end of the line. The one time I did, it was fixed within 3 hours of the issue being communicated, not 2+ days later. Some people have more wait time than they have play time at this point, for those of us with jobs (I know, scary concept to some of you), a 4 hour wait kills any time that person even HAD that day. Square needs to fix this urgently, or needs to consider compensation, or they WILL be losing accounts, rapidly.

[GamesGainingTTV]

They won't, it's listed in their fine print that all sales are FINAL and they will not refund any of it.