When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 03 Dec. 2021, 5:30pm MST
Frequency: once
World name: Siren
Character name: Daindred Embersong
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: Sage 73
Party or solo: solo
In-game time: N/A
Area and coordinates: Gradania Inn
Housing:
Steps:
1. Purchased fantasia on the mog station, consumed it as soon as it came in the in-game mail
2. logged out to title screen, logged back in and waited through the queue
3. was brought into the game without the appearance editor, fantasia was gone, and I was unable to edit my character
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

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Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:

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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number: