Audio popping issue

[DaBigDorf]

I've got a theory.

Can ya'll list:
1. What driver + version you are using (Control Panel -> Hardware&Sound -> Sound -> Device Properties -> General -> Properties -> Driver)
2. Type of Device Stereo/Quadraphonic/5.1/7.1 Sound -> Configure -> Test out and set it correctly.
3. Scope of issues experiences
4. GPU (since NVidia 1080 and 1070 seem to have trouble with atmos)

1. Realtek High Definition Audio 6.0.1.6873
2. 2 speakers and subwoofer made by Insignia
3. sound and slight graphical lag/stuttering in combat
4. Radeon Rx 550
also might be relevant: OS: Windows 7

[Annihilism]

My gf has had this issue for past 2 days and we fixed it today, here is what we did. Turn off spatial audio such as dolby atmos and windows enhancements such as bass boost. Launch a separate game before launching FF14 (in our case it was outriders on steam), launch ff14 client and turn off DX11 before logging. Static was gone and she can now hear all sounds instead of just BGM and crackly SFX.

Imo the embody sound pack screwed up the already shoddy sound code that FF14 has, before this bug her sound would go out on 14 when changing literally anything audio related. As a sidenote the embody addon is a gimmick, it does not enhance spatial audio at all, I am glad I got the free trial and found this out before hand. Going to test her sound with dolby atmos enabled but I have a feeling turning of DX11 should help in most cases and allow us to turn all enhancements back on.

[Rukongai]

I've solved mine somehow.

I went through and killed some processes and services. I couldn't tell you which one it was.

I killed all my razer/synapse processes
I stopped and disabled the Connect User Experiences and Telemetry
I killed the Realtek Audio Manager

I'm fairly certain it was one of those. I suspect it was disabling the service. It's behind the CompatTelRunner.exe process, which was consistently eating a chunk of my processor

[AluneTempest]

i don't know if this has to do but after this patch my game has used a lot of CPU, it didn't happen before the patch was released, i think this increase in CPU usage may have something to do with this sound problem.

did anyone else notice if CPU usage increased?

[lumielle_]

Hello there!

I have the same problem. Once I start fighting or people around me are fighting it becomes almost unbearable and I need to take off my headset.

I tried out different things:
Switched headsets, updated drivers and even reinstalled the whole game. It sadly changed nothing.

I have no issues while watching Videos or in TS, the problem only appears while playing FFXIV.

[MediArgentum]

Having the same issue here. Switching to DX9 helps a little but it's still there and it's still super annoying. Happens every time I use attack actions in combat.

Tried other proposed solutions too, but to no avail. No such issue was present before Endwalker. Have they acknowledged this bug yet? I was hoping for a hotfix or something, as I seem to have exhausted solutions from my end.

[GorthRedsteel]

I won't lie, this feels awful. Imagine having time to play, and queues not being an issue as I can be a night owl - but then you are still unable to play thanks toaudio problems. I'm coping it's gonna get resolved with a patch before the official release but deep down I fear the worst outcome.

[Elliah-Seraheart]

My gf has had this issue for past 2 days and we fixed it today, here is what we did. Turn off spatial audio such as dolby atmos and windows enhancements such as bass boost. Launch a separate game before launching FF14 (in our case it was outriders on steam), launch ff14 client and turn off DX11 before logging. Static was gone and she can now hear all sounds instead of just BGM and crackly SFX.

Imo the embody sound pack screwed up the already shoddy sound code that FF14 has, before this bug her sound would go out on 14 when changing literally anything audio related. As a sidenote the embody addon is a gimmick, it does not enhance spatial audio at all, I am glad I got the free trial and found this out before hand. Going to test her sound with dolby atmos enabled but I have a feeling turning of DX11 should help in most cases and allow us to turn all enhancements back on.

I wholeheartedly agree on the embody sound pack. STRANGELY, using it FIXED EVERYTHING for me, and a lot of other people. There's definitely something janky going on with how audio is handled, very much related to this. It at least gives me 25 days of playtime to wait for any actual fix. I hate how everything sounds with it - and I'm not willing to buy a 20€ sound mod. I already bought Endwalker and pay a monthly subscription. Not paying for a sound mod on top of it, just to get the game working to a satisfactory degree.

[Zalos]

Hello everyone. I have been having this issue as well and it certainly is the new audio pack that is doing it.

Good news is that the audio pack has a 14 day free trial, signing up for this and... taking a picture of your ear completely solved the issue for me after trying all of the things mentioned here and getting nowhere.

Soken himself said they are working on this issue so in the meantime, just do the free trial for the sound pack and cancel it once they fix it, or it expires.

[Asiina]

I tried using the new soundpack (and every other solution here) but nothing so far has made any difference. The sound stuttering and lag are there pretty much immediately from logging in and don't stop.

At this rate, I don't think anything will fix it until they hotfix it, so I hope that's soon. Some official acknowledgement would be nice though.