Audio popping issue

[Desiree_Chev]

Greetings,

Thanks again to everyone who submitted detailed information regarding the ongoing sound-related issue. Rest assured, the bug reports that were moved to the Duplicate Bug section have been also passed down and have been helpful in our investigation.

While it has taken some time to narrow down the conditions of the issue, we were able to reproduce it on our end.

We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly. Due to this, some CPUs with certain characteristics are unable to keep up with the calculation processes and have a high possibility of encountering the issue.

As mentioned previously, we noticed this primarily occurs on older CPU models that are around 10 years old, but have also confirmed cases on some of the latest CPU models.

We are continuing to investigate the matter and are working on a resolution to ensure that CPUs with these characteristics will be able to handle these processes correctly. Our current plans are to conduct pattern tests and release an additional fix in the next patch.

We apologize for the inconvenience and appreciate your patience as we work towards resolving this issue.

I'm glad to hear that they have been working on this issues, but i do have one question if it is a problems with cpu on our end why is the problem fixed when i downloaded and ran the Free trial of the Immerse Spatial Audio that was added to the game? Seems to me my cpu would still be doing the exact same thing it was doing before and the problem is with the optional software that was added in to "improve" the sound quality. I was not happy with the immerse spatial audio at all and would not want it, but why would enabling an optional item fix a problem that is supposedly originating on the players end?

I also want to add I have never had sound problems with the game at all until this last patch 6.08