Audio popping issue

[ValStryder]

I understand that wasn't their response, it's yours I'm criticising as it seems to be very tone-deaf to people who want to play the game as advertised but couldn't.

So if you bought a car and something on it turned out to be broken (unknown to you or the dealer at time of sale), are they obligated to discount the cost for you, or fix the problem for free? I've been dealing with this sound problem myself since the expansion dropped, but I'm not crying like a child (not saying you are) over the minor inconvenience it presented, that's all it was M I N O R.

They owned it, they fixed it, that should be enough. They already compensated like 21 days or something of playtime because so many people were unable to access the game at all due to server queues, to ask for any more is absolutely ridiculous. That reimbursement happened because they were unable to provide the service that was paid for.

And as far as your "broken piano" comparison, the same thing applies, if it turns out to be broken, its fixed for free or replaced, not financially compensated. Unless of course you return it to the seller, then you're back where you started with no piano. Is that what people want to do? Return Endwalker and not have access to its content?

[Jizu]

You didn't pay for sound quality, you paid for access to a service that allows you to play online with other people.

Sound is part of the game.

They owned it, they fixed it, that should be enough.

They didn't mention it for weeks. The last official stance we got before today was "It has been fixed.".

So if you bought a car and something on it turned out to be broken (unknown to you or the dealer at time of sale), are they obligated to discount the cost for you, or fix the problem for free?

Yes.


I'm not sure why you're trying so hard to defend SE. I am all willing to be happy and I don't want to start a fight or anything, but as many have kept saying and should keep saying, SE is not your friend, they are a Company providing a Product. The comparisons to "other MMOs" is not an excuse for how SE has handled this issue.
I'm also not downplaying what SE has done so far, we all know and agree that usually SE is very connected to it's playerbase and keeps a high standard, I don't want to devalue that.

I'm glad it's been fixed for you and you can fully enjoy the game now, just bear in mind that this is a Product sold to you. It should be complete as advertised.

If there's nothing to be done about the sub lost, then there is nothing to be done. I won't stop playing or stay mad forever, I just thought I'd voice my discomfort.

[ValStryder]

Sound is part of the game.


They didn't mention it for weeks. The last official stance we got before today was "It has been fixed.".


Yes.


I'm not sure why you're trying so hard to defend SE. I am all willing to be happy and I don't want to start a fight or anything, but as many have kept saying and should keep saying, SE is not your friend, they are a Company providing a Product. The comparisons to "other MMOs" is not an excuse for how SE has handled this issue.
I'm also not downplaying what SE has done so far, we all know and agree that usually SE is very connected to it's playerbase and keeps a high standard, I don't want to devalue that.

I'm glad it's been fixed for you and you can fully enjoy the game now, just bear in mind that this is a Product sold to you. It should be complete as advertised.

If there's nothing to be done about the sub lost, then there is nothing to be done. I won't stop playing or stay mad forever, I just thought I'd voice my discomfort.

When they last said something about it was when they confirmed that it was in fact a problem on their end, we just needed to wait for a patch for it to resolve. They had thought that the first patch had resolved it, but it was like a week later they realized it hadn't. We can't expect them to just keep giving passive updates "We're still working on it"

What I, and many, assumed was that it would come with 6.1 since it was likely to be a major fix, turns out it was more minor than we anticipated so they got it in a smaller patch.

I'm not trying to defend SE at all, I'm trying to point out how childish the massive amount of complaining people are doing is. I will say this, you say SE "isnt your friend" and to an extent you are correct, but SE has always maintained a close relationship with its player base even during all the crap since expansion launch (and especially during the peak of Covid, surprisingly). And yes I know you indicated that, I was just confirming with you on that. The simple fact on the whole is that we signed a contract (terms of service) to be allowed access to the service for a fee, but as with ANY constantly changing service, sometimes things go wonky and they agree to fix it, which was done. But game time compensation is only awarded for times when the service is completely inaccessible, excluding standard maintenance windows.

[Geirr]

So if you bought a car and something on it turned out to be broken (unknown to you or the dealer at time of sale), are they obligated to discount the cost for you, or fix the problem for free? I've been dealing with this sound problem myself since the expansion dropped, but I'm not crying like a child (not saying you are) over the minor inconvenience it presented, that's all it was M I N O R.

They owned it, they fixed it, that should be enough. They already compensated like 21 days or something of playtime because so many people were unable to access the game at all due to server queues, to ask for any more is absolutely ridiculous. That reimbursement happened because they were unable to provide the service that was paid for.

And as far as your "broken piano" comparison, the same thing applies, if it turns out to be broken, its fixed for free or replaced, not financially compensated. Unless of course you return it to the seller, then you're back where you started with no piano. Is that what people want to do? Return Endwalker and not have access to its content?

Actually, something like that is covered by what is called lemon law under the car analogy. If the developers changed the minimum requirements? Posted a reasonable sunset date of 6 months or a year? That's one thing. This wasn't that. The developers made a mistake on their QA by not doing QA on a wide variety of older systems. This wasn't something they anticipated or did on purpose.

If you lost access to your bank account because your bank or credit union decided to update their ticketing system, and you weren't notified and they didn't know it would happen, how would you feel? How about if you start missing obligations like bills? Couldn't buy birthday presents or go to dinner with friends? I imagine that is close to how people feel who wanted to run content with their friends during EW. People in good standing, paying their sub, and this happens to them to the detriment of themselves and their friends.

I sincerely hope SqE will refrain from introducing major technical changes simultaneously with big content patches. Would be much better to patch in and test these systems at the end of expansions or in-between content gates.