I'm aware of that post. I'm also aware of the tweets. I mentioned both of those in the post you're responding to. I've also done a ton of googling since this all started and I've tested every suggested fix I've found. And I think it's downright unreasonable to expect anyone to do (or to HAVE to do) anywhere near as much digging as I have.

If a legal issue prevented the company from making a statement on the stutter then how did the forum community managers get the okay to say anything? Why is Soken allowed to talk about it on twitter? Why did I get a support email directly acknowledging it right before a Lodestone post ignored it?

This is a subscription game and it's Square's responsibility to inform everyone about the problems the game is facing. It's not on us to hit every corner of the internet scrounging for information. "It's your fault for not jumping through enough hoops" is never a good response to a customer who's been sold a defective product, whether it comes from the company itself or a fellow customer. All it takes is one sentence in one Lodestone post, and I refuse to accept that that's too much to ask.