I mean....if you don't actively check places where news is posted regularly, that's on you, imho. Twitter and Forums has always been their main communication. They don't use the launcher for little updates. Launcher is for events, patch notes, emergency maintenance, store updates, etc. I've always made a point to check ALL areas of communication. Even Blizzard doesn't post every little thing on BNet. No company does, so this isn't some unique thing to Square. You need to take it upon yourself to check more than one location (especially considering their support has always been twitter). You can't be mad at them because you didn't check the places they post support stuff more regularly.