Audio popping issue

[EvilCoatrack]

Updated my post above re. new Intel CPU issue: I finished upgrading to the latest (November 2021) Windows 10 version and it appears to have fixed the issue. Haven't tried it with a huge amount of mobs yet, but the stuttering I got last night in the same Trust dungeon is gone.

[Sarhina]

Updated my post above re. new Intel CPU issue: I finished upgrading to the latest (November 2021) Windows 10 version and it appears to have fixed the issue. Haven't tried it with a huge amount of mobs yet, but the stuttering I got last night in the same Trust dungeon is gone.

Just updated my Windows 10 and jumped into Asphodelos: the forth circle (my worst trial for audio stuttering), I used Mythril Tempest outside of combat and the stuttering began immediately.

[Cenne]

Ugh I thought for awhile the immersive sound thingy was working for me, then the stuttering came back. I updated to latest version of windows, and still nothing. I hope they fix this soon. I miss having sound.

[wopwopper]

Greetings,

Thanks again to everyone who submitted detailed information regarding the ongoing sound-related issue. Rest assured, the bug reports that were moved to the Duplicate Bug section have been also passed down and have been helpful in our investigation.

While it has taken some time to narrow down the conditions of the issue, we were able to reproduce it on our end.

We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly. Due to this, some CPUs with certain characteristics are unable to keep up with the calculation processes and have a high possibility of encountering the issue.

As mentioned previously, we noticed this primarily occurs on older CPU models that are around 10 years old, but have also confirmed cases on some of the latest CPU models.

We are continuing to investigate the matter and are working on a resolution to ensure that CPUs with these characteristics will be able to handle these processes correctly. Our current plans are to conduct pattern tests and release an additional fix in the next patch.

We apologize for the inconvenience and appreciate your patience as we work towards resolving this issue.

Regarding the audio problems i found a specific way of reproducing it on my end (not sure if mentioned by someone else before):

I bought a house today and as soon as i changed the standard interior ceiling lamp (Ceiling Light) to the Star Chandelier, the audio stuttering began. Reverting it back to the Ceiling Light the stuttering went away again.

I also noticed going into the Barracks the audio stuttering appears, exiting the barracks made it go away again. This is the same for any inn I've entered.

Walking around in the barracks or inn's seems to reduce the stutter or let it go away completely until standing still again.

[Au-ro]

I cannot play any dungeon without getting stuttering that leads to 5fps. Even with the master volume shut off, it still lags horribly. No issue before endwalker. Only guaranteed fix is hitting the windows key to bring up the start menu and forces the game into the background (switches to window mode). There, the game catches up and the stuttering stops and the fps returns to 60fps. I go back to the game and it's fine until it starts over again.

[Puss_Kat]

Regarding the audio problems i found a specific way of reproducing it on my end (not sure if mentioned by someone else before):

I bought a house today and as soon as i changed the standard interior ceiling lamp (Ceiling Light) to the Star Chandelier, the audio stuttering began. Reverting it back to the Ceiling Light the stuttering went away again.

I also noticed going into the Barracks the audio stuttering appears, exiting the barracks made it go away again. This is the same for any inn I've entered.

Walking around in the barracks or inn's seems to reduce the stutter or let it go away completely until standing still again.

the star chandelier has an ambient sound effect that is constantly running

[Jkap_Goat]

yeah this is really unplayable for me, I can't do trials or dungeons with this audio stuttering, I have to play the game on mute and put some music like FF7 Remake music or FFX or FFXI OST just to make the game bearable

I'm going to be on FFXI until this thing is fixed

FFXI DNC/WAR main on Asura

CPU: AMD FX 8320
GPU: GTX 970

[-BlueGreen-]

Still waiting for a fix...

I haven't even started the EW MSQ. I've tried leveling a few things to kill time, but without sound my motivation is just dead. I wind up playing other games instead. I've only been poking around on the forums to give the money I spent on a subscription some purpose. I've also forced myself through the seasonal events so far just so I don't completely miss out on those as there's no making them up later.

At this point, given the lack of any further official update, and knowing that a client update has to be deployed to fix this, I'm guessing next week's maintenance might have a decent chance to include a fix. After all, they have to include a client update in order to add a whole new datacenter to choose from.

[Baekho]

Last official thing I heard was Soken confirming on Twitter that the fix is already 'in place' and will probably release before 6.1, but is currently still being tested on different configurations... Hopefully that means it won't be too long now


https://twitter.com/SOKENsquareenix/...31647407362049

[-BlueGreen-]

Exactly, that's why I'm hoping they'll sneak it in with the same client patch that adds the new datacenter. I just wish they'd come out and tell us that it'll be included (or not). We already know the game will be going down for maintenance next week (though maybe not the exact timeframe yet).

If it doesn't happen then, there's no telling how long it'll be. They don't seem too inclined to schedule any kind of emergency client patch to address just this. It's really frustrating.