Quote Originally Posted by Ravnus View Post
I can say that since the Endwalker launch I have this issue and it got worse after the patch.

I do enjoy the game as I can and love it, but for someone that is musician this kind of issue really upsets me!

unlike some fan boys who have already commented here, even though I love this game, I know there are things that can and should be improved and this, mainly, is one of them.
I know they may not know what causes the problem or where exactly it is, but not recognizing that there is a problem having a thread already with so many comments containing good information is simply dishonest, something I didn't expect from Square Enix.

As a customer we all have a right to demand a full working product, that is what we expect when we buy something. I trust they'll find and solve the problem, I hope at least. But for now their behavior about this issue is disappointing.
Official response of the support service

Quote Originally Posted by Zhexos View Post
Greetings,

Thanks again to everyone who submitted detailed information regarding the ongoing sound-related issue. Rest assured, the bug reports that were moved to the Duplicate Bug section have been also passed down and have been helpful in our investigation.

While it has taken some time to narrow down the conditions of the issue, we were able to reproduce it on our end.

We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly. Due to this, some CPUs with certain characteristics are unable to keep up with the calculation processes and have a high possibility of encountering the issue.

As mentioned previously, we noticed this primarily occurs on older CPU models that are around 10 years old, but have also confirmed cases on some of the latest CPU models.

We are continuing to investigate the matter and are working on a resolution to ensure that CPUs with these characteristics will be able to handle these processes correctly. Our current plans are to conduct pattern tests and release an additional fix in the next patch.

We apologize for the inconvenience and appreciate your patience as we work towards resolving this issue.