Audio popping issue

[MStowastiqVahlshdeh]

Greetings,

Thanks again to everyone who submitted detailed information regarding the ongoing sound-related issue. Rest assured, the bug reports that were moved to the Duplicate Bug section have been also passed down and have been helpful in our investigation.

While it has taken some time to narrow down the conditions of the issue, we were able to reproduce it on our end.

We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly. Due to this, some CPUs with certain characteristics are unable to keep up with the calculation processes and have a high possibility of encountering the issue.

As mentioned previously, we noticed this primarily occurs on older CPU models that are around 10 years old, but have also confirmed cases on some of the latest CPU models.

We are continuing to investigate the matter and are working on a resolution to ensure that CPUs with these characteristics will be able to handle these processes correctly. Our current plans are to conduct pattern tests and release an additional fix in the next patch.

We apologize for the inconvenience and appreciate your patience as we work towards resolving this issue.

Thank you for posting up and letting us know that the issue is being worked on!

[Ariel_Valmont]

That’s the best news all week!

[TojiSuzuhara]

Greetings,

Thanks again to everyone who submitted detailed information regarding the ongoing sound-related issue. Rest assured, the bug reports that were moved to the Duplicate Bug section have been also passed down and have been helpful in our investigation.

While it has taken some time to narrow down the conditions of the issue, we were able to reproduce it on our end.

We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly. Due to this, some CPUs with certain characteristics are unable to keep up with the calculation processes and have a high possibility of encountering the issue.

As mentioned previously, we noticed this primarily occurs on older CPU models that are around 10 years old, but have also confirmed cases on some of the latest CPU models.

We are continuing to investigate the matter and are working on a resolution to ensure that CPUs with these characteristics will be able to handle these processes correctly. Our current plans are to conduct pattern tests and release an additional fix in the next patch.

We apologize for the inconvenience and appreciate your patience as we work towards resolving this issue.

this is somewhat good news but is there any chance to PLEASE have this put on the lodestone. it would alleviate a lot of concern that its being looked into seriously by the devs. And as of patch, are we talking a major patch like 6.1 or a hotfix patch? this has been a serious issue for the people experiencing this bug that i'm not sure i can keep my sub going for another 3 months to wait for 6.1

[TaleraRistain]

Greetings,

Thanks again to everyone who submitted detailed information regarding the ongoing sound-related issue. Rest assured, the bug reports that were moved to the Duplicate Bug section have been also passed down and have been helpful in our investigation.

While it has taken some time to narrow down the conditions of the issue, we were able to reproduce it on our end.

We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly. Due to this, some CPUs with certain characteristics are unable to keep up with the calculation processes and have a high possibility of encountering the issue.

As mentioned previously, we noticed this primarily occurs on older CPU models that are around 10 years old, but have also confirmed cases on some of the latest CPU models.

We are continuing to investigate the matter and are working on a resolution to ensure that CPUs with these characteristics will be able to handle these processes correctly. Our current plans are to conduct pattern tests and release an additional fix in the next patch.

We apologize for the inconvenience and appreciate your patience as we work towards resolving this issue.

Thank you for acknowledging both the issue and that it was an anomaly on the game's end.

Thank you also to the super sleuths in this thread who came to exactly the same conclusions and whose input I'm sure was invaluable in discovering the cause.

[Darthgummibear]

The problems(which didn't exist before endwalker) are obviously tied to that stupid spatial audio pack that NOBODY asked for. If you can't make it work properly, get rid of it. Don't jerk us around trying to put the blame on people's hardware.

[Nommers]

snip

Thank you very much for the update. This seems to be almost identical language to what we saw from a Japanese community rep the other day, and the wording of "the next patch" is identical to one of Soken's recent tweets about the issue. I sincerely hope this does not mean patch 6.1, as that is months away.

I am VERY strongly urging you to try to get a Lodestone post made about this. Tweets, emails from support, and posts from community managers are only seen by so many people (the thread's already gone onto another page and most people won't click back to find your post). This issue has not been listed in the official patch notes as a known issue since 6.01, which made it worse for many of us. The discrepancy between what we're seeing on these channels of communication and what we're seeing on Lodestone is the most distressing thing about this situation, especially when Square Enix is making the frankly insulting decision to advertise sound equipment rather than addressing this longstanding audio bug.

The problems(which didn't exist before endwalker) are obviously tied to that stupid spatial audio pack that NOBODY asked for. If you can't make it work properly, get rid of it. Don't jerk us around trying to put the blame on people's hardware.

They are specifically NOT blaming people's hardware here. This is an explicit admission that the game itself is at fault: "We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly."

[Grimno]

Absolutely relieved there's a response and that they were able to identify the cause. This explains why nothing we tried on our end had any success with fixing it.

[AluneTempest]

Our current plans are to conduct pattern tests and release an additional fix in the next patch.

Thank you very much for finally giving us an official answer on the problem and let us know that you guys are working on it, that's a relieve.

When the problem is solved, properly tested and the fix ready, it would be good for it to be released as a hotfix, because waiting months until the next patch to finally be able to play is sad.

[Darthgummibear]

Thank you very much for the update. This seems to be almost identical language to what we saw from a Japanese community rep the other day, and the wording of "the next patch" is identical to one of Soken's recent tweets about the issue. I sincerely hope this does not mean patch 6.1, as that is months away.

I am VERY strongly urging you to try to get a Lodestone post made about this. Tweets, emails from support, and posts from community managers are only seen by so many people (the thread's already gone onto another page and most people won't click back to find your post). This issue has not been listed in the official patch notes as a known issue since 6.01, which made it worse for many of us. The discrepancy between what we're seeing on these channels of communication and what we're seeing on Lodestone is the most distressing thing about this situation, especially when Square Enix is making the frankly insulting decision to advertise sound equipment rather than addressing this longstanding audio bug.



They are specifically NOT blaming people's hardware here. This is an explicit admission that the game itself is at fault: "We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly."

My bad, I must have been reading one of the earlier statements and missed that one.

[MediArgentum]

we were able to reproduce [the issue] on our end.

Our current plans are to conduct pattern tests and release an additional fix in the next patch.

All I needed to hear! Very thanks.