Quote Originally Posted by Jizu View Post
We all agree that usually SE is VERY good with customer service and direct connection to the community, it pains me to feel so left alone.

If they really are investigating it gives us something to feel seen. None of this 'search the forums, search the Twitter', because even when I went directly to Soken's Twitter and looked through his posts/responses/likes I could not see a recent acknowledgement. (I'm not saying there isn't one. I'm just saying its not easily found.)
For the most part I agree with miragedive, but I think what Jizu said here is really the core of my concerns at this point. Official communication, that sense of having a direct line to a highly responsive dev team, has been a major pillar of this game's success, especially over the last year. I think it really speaks to CBU3's reputation that this thread is even a fraction as civil as it is. When they said 6.01 would fix the stutter, I had absolute faith in them. I've seen Soken's tweets (they're there, just... buried), and obviously I've seen the forum posts. I don't doubt that the problem is being investigated. But I think it's natural to feel a little shaken by seeing Lodestone so neglected for so long when the issue is as severe as it is for many of us.

It's been a month already - we all just want to go back to enjoying the game. Throw in the business angle with Immerse and you have a recipe for doubt and diminished trust. One quick update that everyone can see saying it's a known issue would calm a lot of nerves.

With all that said, if the silence IS because of the holidays, then I genuinely do hope the team are enjoying their break. I was lucky enough to finish Endwalker before the stutter became truly unbearable and they certainly deserve it.