The thing about blaming our hardware as the problem - they provided a benchmark. We ran the benchmark, it told us our computers could handle Endwalker, and we bought the game based on this information. They then rewrote the sound system, AFTER releasing the benchmark. If their ultimate solution is to say 'just get a better computer,' then their actual system requirements are different from their advertised system requirements, and this is a blatant case of false advertising.

This is why they MUST fix this issue, if only for legal reasons. It's just a question of how long it will take.