Audio popping issue

[MoonstalkerZ]

I will be concise.
I am pissed off.

Now I am done being concise.
My favorite part of this situation is when I reached out to technical support and stated which steps I've tried to resolve the issue.
Where I've noted that I've tried previously to lower the audio quality as per instructions.
2 answers in they are advising me to lower the audio quality.
Then we spend a bit of time over helpdesk tech being confused on how file extensions work and... they are advising me to lower the audio quality.

I don't think they are even trying at this point.
They know exactly what the problem is, they know they can't fix it on player's end.
So their helpdesk just copypastes same stuff over and over again.

Why do that when they could state that they can't help at the moment, but instead provide list of instructions given in latest support post and carry on this information to the 2nd line?
Because screw me, I guess?

That's another thing - they are so very clearly not listening to us.

We tell them the exact steps we take to fix the problem, and their response is to take those exact same steps.

We tell them what our hardware is, which is less than ten years old and meets minimum specifications, and they tell us our hardware is more than ten years old and doesn't meet minimum specifications.

They're clearly in damage control mode, and they're only making it worse.

Would really be so hard to say "We don't know, and we're working on it"?

I've been trying to be patient and understanding thus far, but their responses to us have made this impossible.