Audio popping issue

[Fiel_Tana]

Greetings,

Thanks again to everyone who submitted detailed information regarding the ongoing sound-related issue. Rest assured, the bug reports that were moved to the Duplicate Bug section have been also passed down and have been helpful in our investigation.

While it has taken some time to narrow down the conditions of the issue, we were able to reproduce it on our end.

We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly. Due to this, some CPUs with certain characteristics are unable to keep up with the calculation processes and have a high possibility of encountering the issue.

As mentioned previously, we noticed this primarily occurs on older CPU models that are around 10 years old, but have also confirmed cases on some of the latest CPU models.

We are continuing to investigate the matter and are working on a resolution to ensure that CPUs with these characteristics will be able to handle these processes correctly. Our current plans are to conduct pattern tests and release an additional fix in the next patch.

We apologize for the inconvenience and appreciate your patience as we work towards resolving this issue.

Would you please be able to tell us if by "but have also confirmed cases on some of the latest CPU models." that the upcoming fix also includes the M1 Macs that have had this issue since 6.08?
Thanks for keeping us updated <3

[AsheStrachan]

We are about to hit 100 pages and Replies: 987
Views: 113,422

This shows how bad this is

[Ariel_Valmont]

That’s the best news all week!

[Darthgummibear]

The problems(which didn't exist before endwalker) are obviously tied to that stupid spatial audio pack that NOBODY asked for. If you can't make it work properly, get rid of it. Don't jerk us around trying to put the blame on people's hardware.

[FatalCharm]

The problems(which didn't exist before endwalker) are obviously tied to that stupid spatial audio pack that NOBODY asked for. If you can't make it work properly, get rid of it. Don't jerk us around trying to put the blame on people's hardware.

I agree 100%

[Grimno]

Absolutely relieved there's a response and that they were able to identify the cause. This explains why nothing we tried on our end had any success with fixing it.

[HeavenlyBrush]

Glad they managed to find the culprit and we even have a potential timeline now. Really hoping next patch isn't 6.1 though ><
As a side note after enabling hpc and disabling amd power saving options for my cpu in bios i feel like i started encountering less stuttering. Trial 2 still stutters a lot but for example i spend almost 3 hours in p1s yesterday with no stuttering at all.

[Scylia]

I also like to report my issues with audio popping.
This is very noticeable when flying around in Labyrinthos and seems to be tied to Ambient Sounds.
When I disabled Ambient Sounds, the issue went away.

DirectX 11
CPU: AMD Ryzen 3700x
GPU: RTX 3070
Immerse Audio installed but not enabled.

[rojimboo]

I posted this on Reddit too in of the posts related to this, but thought it might be useful here too. But I'm glad there is a fix coming! So this might not be necessary even.

TLDR - Please try messing about with sample rates and WASAPI mode on Windows to see if it helps.

On Linux I fixed this with

winetricks -q sound=alsa

At first I suspected something to do with Pulseaudio in Wine and Linuxy things, but reading so many Windows users also having the issue the fault could lie elsewhere. By bypassing Pulseaudio and software resampling, the crackling stopped. I wonder if setting a global sample rate at 16-bit 44.1 khz on Windows would also fix it...if that's the sample rate that FFXIV uses? And WASAPI exclusive mode, because then there would be no resampling utilising CPU and messing about with things.

Anyways, I'm super happy the crackling and popping went away. It was driving me nuts.

[Zholi]

It's being targeted for the next hotfix, for those worried. This is based on my own reading in Japanese of the original post, not a machine translation.