
Originally Posted by
Nonoliri
While I agree that it takes time to fix issues, and there's a finite amount of resources to go around and all that, I have two issues. First, it's now been over a month since the sound issues started, with very little recognition. There were and are login issues, lobby errors, etc., and those were all handled well, with the team saying they were working on them and were compensating players due to the game being unplayable for so many. The sound issues, which have existed for just as long, took over a week to acknowledge they even existed, and all we were given was a few lines at the end of another announcement.
Second, and this ties closely into the first point, it doesn't take that much time or effort to put out some kind of statement saying the issue is being worked on. If there was a lodestone announcement, or a tweet from the official FFXIV account, or something at all saying they were aware of the audio issues and were looking into them and doing their best to fix it and we just needed to be patient, I personally wouldn't be nearly as hopeless about this as I am. But currently the entirety of the response to the sound issues is a Notice from December 9th that was updated on December 20th (over two weeks ago) saying "The issues we had announced before Dec. 9, 2021, have been addressed in Patch 6.01." The 6.01 patch notes list the audio issue as "Resolved", even though that patch introduced audio stuttering to people that didn't have it before. And then, when patch 6.05 came out, there is no listing of any kind of audio issues in the "Known Issues" section. This heavily implies that Square-Enix has considered the issue to be fixed, and is no longer working on it.
While I won't claim to speak for everyone on the forums or that's having issues with the sound, I think that a lot of people that are pushing hard not to get the audio stuttering actually fixed, but just to have it acknowledged. Why should anyone be willing to wait 3 months for a potential fix if the company they're waiting for a fix from said the issue was resolved, doesn't list it as a known issue, and remains oddly silent on it when asked? As I said, I can understand them not having a fix ready by now. What I don't understand is why, when so many people are asking if it's actually still being worked on, they won't answer.