Audio popping issue

[Ecto478]

i end up find the setting culprit of stuttering even after 6.08, is the audio of player effect, i got both party and PCs at max, then i put them both off then my game is back like it used to, so hope it may help for some people too

[Livilda]

The only Ryzen users getting the issue now have a system configuration issue present, its been narrowed down to either the system memory not being configured to run at its intended performance profile (jdec ddr4 is slooooooooow) or constant pcie bus errors with Gen 4 combinations and usb headsets.

On 9/10 ryzen setups tested, this issue doesn't exist, the one that did had a cpu swap and riser replacement and the issue was resolved.

consistent correctable PCIE errors on the AMD platform are intricately connected to USB and Audio device issues on Ryzen processors.

The problem with this is, I built this machine in late 2020, just after the launch of the Radeon RX 6000 series. I never had this problem for the entire year prior playing FFXIV until Endwalker released. If it were either of these issues were the cause, they would have been present before Endwalker.
Second problem: My RAM is running at its intended DOCP, and my headset is connected over bluetooth, not USB.

[Larirawiel]

My RAM is running at its intended DOCP, and my headset is connected over bluetooth, not USB.

DOCP is a different term for XMP (Intel has a copyright on the name XMP) and XMP is memory overclocking, sorry.

The other problem is, AMD has serious issues with USB in their platform. That is the reason why it is very important to install the newest BIOS avaiable for the motherboard. There are many USB fixes/mitigations in the current AGESA version.

And they also have issues with PCIe 4.x. There are also BIOS versions which fix/mitigate those issues but it is not a 100% thing. Switch to PCIE 3 and maybe the issues will go away. And no, it has not an impact on the performance.


Cheers

[Livilda]

And they also have issues with PCIe 4.x. There are also BIOS versions which fix/mitigate those issues but it is not a 100% thing. Switch to PCIE 3 and maybe the issues will go away. And no, it has not an impact on the performance.

Updated BIOS, chipset, audio, GPU, and bluetooth drivers, and set my GPU's PCIE slot to Gen 3. I'm still getting tons of clicks and pops.

[Darkhorse1202]

I plan on trying this out tomorrow. Could you please give more info?
1. Does the audio need to actually be audible? (Can I set volume to 1, for example?)
2. Does the audio need to keep playing in the bg?

The audio needs to be audible, it does not matter what the volume is. Once the game starts you can turn off the video, or put it on pause.

[miragedive]

The audio needs to be audible, it does not matter what the volume is. Once the game starts you can turn off the video, or put it on pause.

Thank you kindly! I’ll try it out and feed back for others as well

[veeika]

As someone suggested much earlier in the thread, I tried to half all of my audio settings - for some reason it was a huge improvement. I do hear a crack here and there but it's definitely much less. When I turn it back on to my usual settings (meaning something like vfx or performance lower, bgm and voice high while master being around 10), the crackling shows up again. So it would appear having the individual audio settings too high will cause the issues, at least in my case. No idea what it actually means since I know next to nothing about audio, but I thought writing it down might be useful to somebody.

[Desiree_Chev]

Greetings,

Thanks again to everyone who submitted detailed information regarding the ongoing sound-related issue. Rest assured, the bug reports that were moved to the Duplicate Bug section have been also passed down and have been helpful in our investigation.

While it has taken some time to narrow down the conditions of the issue, we were able to reproduce it on our end.

We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly. Due to this, some CPUs with certain characteristics are unable to keep up with the calculation processes and have a high possibility of encountering the issue.

As mentioned previously, we noticed this primarily occurs on older CPU models that are around 10 years old, but have also confirmed cases on some of the latest CPU models.

We are continuing to investigate the matter and are working on a resolution to ensure that CPUs with these characteristics will be able to handle these processes correctly. Our current plans are to conduct pattern tests and release an additional fix in the next patch.

We apologize for the inconvenience and appreciate your patience as we work towards resolving this issue.

I'm glad to hear that they have been working on this issues, but i do have one question if it is a problems with cpu on our end why is the problem fixed when i downloaded and ran the Free trial of the Immerse Spatial Audio that was added to the game? Seems to me my cpu would still be doing the exact same thing it was doing before and the problem is with the optional software that was added in to "improve" the sound quality. I was not happy with the immerse spatial audio at all and would not want it, but why would enabling an optional item fix a problem that is supposedly originating on the players end?

I also want to add I have never had sound problems with the game at all until this last patch 6.08

[Interrossiter]

Amazed to hear my PS5 must have an 'older CPU'?
Is the problem on PS5 also being investigated I wonder, in general play sound is fine but in combat scenes it has been like playing in a tin can since Endwalker released.
Please simply just revert all game audio to pre-Endwalker (which was known to be working perfectly) until the issue can be fully resolved as none of the attempted patches thusfar have achieved anything whatsoever.

[Fiel_Tana]

Greetings,

Thanks again to everyone who submitted detailed information regarding the ongoing sound-related issue. Rest assured, the bug reports that were moved to the Duplicate Bug section have been also passed down and have been helpful in our investigation.

While it has taken some time to narrow down the conditions of the issue, we were able to reproduce it on our end.

We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly. Due to this, some CPUs with certain characteristics are unable to keep up with the calculation processes and have a high possibility of encountering the issue.

As mentioned previously, we noticed this primarily occurs on older CPU models that are around 10 years old, but have also confirmed cases on some of the latest CPU models.

We are continuing to investigate the matter and are working on a resolution to ensure that CPUs with these characteristics will be able to handle these processes correctly. Our current plans are to conduct pattern tests and release an additional fix in the next patch.

We apologize for the inconvenience and appreciate your patience as we work towards resolving this issue.

Would you please be able to tell us if by "but have also confirmed cases on some of the latest CPU models." that the upcoming fix also includes the M1 Macs that have had this issue since 6.08?
Thanks for keeping us updated <3