Audio popping issue

[ValStryder]

Just did a test of it and while the issue is significantly mitigated, it's not entirely gone for me. I've been using Endwalker trial 2 in trust to test it, and while it started out perfect, a few seconds later it just went back to stuttering like before. I can probably work around it by killing my graphics settings and all that, but it's a shame. I also tried it without my dualsense connected, sadly no change.

The patch notes said something about making sure dualshock 4 stuff is disabled? That might help.

[miragedive]

The patch notes said something about making sure dualshock 4 stuff is disabled? That might help.

I did! Disconnected my Dualsense entirely and switched to PC controls, but it didn't help

[Jizu]

You didn't pay for sound quality, you paid for access to a service that allows you to play online with other people.

Sound is part of the game.

They owned it, they fixed it, that should be enough.

They didn't mention it for weeks. The last official stance we got before today was "It has been fixed.".

So if you bought a car and something on it turned out to be broken (unknown to you or the dealer at time of sale), are they obligated to discount the cost for you, or fix the problem for free?

Yes.


I'm not sure why you're trying so hard to defend SE. I am all willing to be happy and I don't want to start a fight or anything, but as many have kept saying and should keep saying, SE is not your friend, they are a Company providing a Product. The comparisons to "other MMOs" is not an excuse for how SE has handled this issue.
I'm also not downplaying what SE has done so far, we all know and agree that usually SE is very connected to it's playerbase and keeps a high standard, I don't want to devalue that.

I'm glad it's been fixed for you and you can fully enjoy the game now, just bear in mind that this is a Product sold to you. It should be complete as advertised.

If there's nothing to be done about the sub lost, then there is nothing to be done. I won't stop playing or stay mad forever, I just thought I'd voice my discomfort.

[ValStryder]

I did! Disconnected my Dualsense entirely and switched to PC controls, but it didn't help

Right but did you disable the setting? (I dont know if the setting still engages if its disconnected, some settings be weird like that)

[Jizu]

I would suggest a new Bug-Report with your System Data you can access through the Launcher. Since they now seem to have found the source of the issue maybe there's something specific about your setup IT can help with.

[Nommers]

Just did a test of it and while the issue is significantly mitigated, it's not entirely gone for me. I've been using Endwalker trial 2 in trust to test it, and while it started out perfect, a few seconds later it just went back to stuttering like before. I can probably work around it by killing my graphics settings and all that, but it's a shame. I also tried it without my dualsense connected, sadly no change.

There's a new setting in System Configuration/Gamepad Settings, "Enable DualSense/DUALSHOCK 4 functionality." The patch notes recommended turning that off if the issues persist (it seems to be on by default). I'll try that trial myself later just to check but things seem fixed for me so far.

Regarding the issue of compensation, I certainly think it would be nice. Their communication during the entire TWO MONTHS this has been going on was dreadful. While I do think the benchmark provides a strong argument for false advertising, at this point I'd settle for an apology.

Out of curiosity, ValStryder, what do you think there is to be gained by being dismissive of people who are upset that they weren't able to play the game they paid for in the way the advertising led them to believe they'd be able to play it? Seeing anti-consumer attitudes from consumers throws me for a loop every time and it seems to happen more and more often lately.

[miragedive]

I would suggest a new Bug-Report with your System Data you can access through the Launcher. Since they now seem to have found the source of the issue maybe there's something specific about your setup IT can help with.

I've posted one just now, and in the meantime I'm doing a full reinstall of the game. Patch data is currently downloading so I'll try the setting if it doesn't work, but as someone who physically cannot play without gamepad, it would be very frustrating. Hopefully the reinstall will fix it!

[EvilKiwi]

Sounds like its gone for me... but I won't believe it until after a week of no stutters

[ValStryder]

Sound is part of the game.


They didn't mention it for weeks. The last official stance we got before today was "It has been fixed.".


Yes.


I'm not sure why you're trying so hard to defend SE. I am all willing to be happy and I don't want to start a fight or anything, but as many have kept saying and should keep saying, SE is not your friend, they are a Company providing a Product. The comparisons to "other MMOs" is not an excuse for how SE has handled this issue.
I'm also not downplaying what SE has done so far, we all know and agree that usually SE is very connected to it's playerbase and keeps a high standard, I don't want to devalue that.

I'm glad it's been fixed for you and you can fully enjoy the game now, just bear in mind that this is a Product sold to you. It should be complete as advertised.

If there's nothing to be done about the sub lost, then there is nothing to be done. I won't stop playing or stay mad forever, I just thought I'd voice my discomfort.

When they last said something about it was when they confirmed that it was in fact a problem on their end, we just needed to wait for a patch for it to resolve. They had thought that the first patch had resolved it, but it was like a week later they realized it hadn't. We can't expect them to just keep giving passive updates "We're still working on it"

What I, and many, assumed was that it would come with 6.1 since it was likely to be a major fix, turns out it was more minor than we anticipated so they got it in a smaller patch.

I'm not trying to defend SE at all, I'm trying to point out how childish the massive amount of complaining people are doing is. I will say this, you say SE "isnt your friend" and to an extent you are correct, but SE has always maintained a close relationship with its player base even during all the crap since expansion launch (and especially during the peak of Covid, surprisingly). And yes I know you indicated that, I was just confirming with you on that. The simple fact on the whole is that we signed a contract (terms of service) to be allowed access to the service for a fee, but as with ANY constantly changing service, sometimes things go wonky and they agree to fix it, which was done. But game time compensation is only awarded for times when the service is completely inaccessible, excluding standard maintenance windows.

[minopoki]

I've posted one just now, and in the meantime I'm doing a full reinstall of the game. Patch data is currently downloading so I'll try the setting if it doesn't work, but as someone who physically cannot play without gamepad, it would be very frustrating. Hopefully the reinstall will fix it!

mirage, as for my experience, when I was getting this problem before the patch, I noticed it could happen for 2 different reasons:
1 - performance, which could be mitigated by lowering graphical settings (also, although it's risky, I overclocked my CPU, which made most of the improvements)
2 - CPU throttling -- everytime my CPU got too hot (about 70°C), the system would lower its speed to avoid overheating and it would cause stuttering.

You might try to check for situation 2 by using a software like OpenHardwareMonitor, and paying attention to CPU temperature and speed values when stuttering happens (the ideal would be having 2 monitors, and checking OHM on the second one while playing the game).

You, or anyone still having this issue, might want to check some of these possibilities.

Also, if you want to post your system specs here, maybe we could try to figure out what might be the cause.