Audio popping issue

[ValStryder]

That's like saying " be happy about your broken piano, at least you can still play it" yeah, but it sounds like shit and that's not what I paid for.

You didn't pay for sound quality, you paid for access to a service that allows you to play online with other people. Your comparison is flawed. Not only that, they understood the mistake was theirs from the beginning, and they've now fixed it, if this was a certain rival MMO the response would have been "Get better hardware or deal with it forever"

[thesm1l3y]

You didn't pay for sound quality, you paid for access to a service that allows you to play online with other people. Your comparison is flawed. Not only that, they understood the mistake was theirs from the beginning, and they've now fixed it, if this was a certain rival MMO the response would have been "Get better hardware or deal with it forever"

I understand that wasn't their response, it's yours I'm criticising as it seems to be very tone-deaf to people who want to play the game as advertised but couldn't.

[miragedive]

Just did a test of it and while the issue is significantly mitigated, it's not entirely gone for me. I've been using Endwalker trial 2 in trust to test it, and while it started out perfect, a few seconds later it just went back to stuttering like before. I can probably work around it by killing my graphics settings and all that, but it's a shame. I also tried it without my dualsense connected, sadly no change.

[ValStryder]

I understand that wasn't their response, it's yours I'm criticising as it seems to be very tone-deaf to people who want to play the game as advertised but couldn't.

So if you bought a car and something on it turned out to be broken (unknown to you or the dealer at time of sale), are they obligated to discount the cost for you, or fix the problem for free? I've been dealing with this sound problem myself since the expansion dropped, but I'm not crying like a child (not saying you are) over the minor inconvenience it presented, that's all it was M I N O R.

They owned it, they fixed it, that should be enough. They already compensated like 21 days or something of playtime because so many people were unable to access the game at all due to server queues, to ask for any more is absolutely ridiculous. That reimbursement happened because they were unable to provide the service that was paid for.

And as far as your "broken piano" comparison, the same thing applies, if it turns out to be broken, its fixed for free or replaced, not financially compensated. Unless of course you return it to the seller, then you're back where you started with no piano. Is that what people want to do? Return Endwalker and not have access to its content?

[ValStryder]

Just did a test of it and while the issue is significantly mitigated, it's not entirely gone for me. I've been using Endwalker trial 2 in trust to test it, and while it started out perfect, a few seconds later it just went back to stuttering like before. I can probably work around it by killing my graphics settings and all that, but it's a shame. I also tried it without my dualsense connected, sadly no change.

The patch notes said something about making sure dualshock 4 stuff is disabled? That might help.

[miragedive]

The patch notes said something about making sure dualshock 4 stuff is disabled? That might help.

I did! Disconnected my Dualsense entirely and switched to PC controls, but it didn't help

[Jizu]

You didn't pay for sound quality, you paid for access to a service that allows you to play online with other people.

Sound is part of the game.

They owned it, they fixed it, that should be enough.

They didn't mention it for weeks. The last official stance we got before today was "It has been fixed.".

So if you bought a car and something on it turned out to be broken (unknown to you or the dealer at time of sale), are they obligated to discount the cost for you, or fix the problem for free?

Yes.


I'm not sure why you're trying so hard to defend SE. I am all willing to be happy and I don't want to start a fight or anything, but as many have kept saying and should keep saying, SE is not your friend, they are a Company providing a Product. The comparisons to "other MMOs" is not an excuse for how SE has handled this issue.
I'm also not downplaying what SE has done so far, we all know and agree that usually SE is very connected to it's playerbase and keeps a high standard, I don't want to devalue that.

I'm glad it's been fixed for you and you can fully enjoy the game now, just bear in mind that this is a Product sold to you. It should be complete as advertised.

If there's nothing to be done about the sub lost, then there is nothing to be done. I won't stop playing or stay mad forever, I just thought I'd voice my discomfort.

[ValStryder]

I did! Disconnected my Dualsense entirely and switched to PC controls, but it didn't help

Right but did you disable the setting? (I dont know if the setting still engages if its disconnected, some settings be weird like that)

[Jizu]

I would suggest a new Bug-Report with your System Data you can access through the Launcher. Since they now seem to have found the source of the issue maybe there's something specific about your setup IT can help with.

[Nommers]

Just did a test of it and while the issue is significantly mitigated, it's not entirely gone for me. I've been using Endwalker trial 2 in trust to test it, and while it started out perfect, a few seconds later it just went back to stuttering like before. I can probably work around it by killing my graphics settings and all that, but it's a shame. I also tried it without my dualsense connected, sadly no change.

There's a new setting in System Configuration/Gamepad Settings, "Enable DualSense/DUALSHOCK 4 functionality." The patch notes recommended turning that off if the issues persist (it seems to be on by default). I'll try that trial myself later just to check but things seem fixed for me so far.

Regarding the issue of compensation, I certainly think it would be nice. Their communication during the entire TWO MONTHS this has been going on was dreadful. While I do think the benchmark provides a strong argument for false advertising, at this point I'd settle for an apology.

Out of curiosity, ValStryder, what do you think there is to be gained by being dismissive of people who are upset that they weren't able to play the game they paid for in the way the advertising led them to believe they'd be able to play it? Seeing anti-consumer attitudes from consumers throws me for a loop every time and it seems to happen more and more often lately.