I'm not sure what experience you're having Freki42 but the experience/complaint I am having is not about high queue times. I can't even get to the queue in the first place. I did, once, at 7000ish people and got booted back out to the desktop at 6000ish. I cannot consume the product I am paying for.

My part of this contract is to provide payment for services. SE's part is to provide that service. I am currently providing the payment but they are not providing the service. That doesn't necessarily constitute fraud because their is no evidence that SE is being deceptive or dishonest in their end of this contract. However, that does not mean action shouldn't be taken. When Blizzard got raided in South Korea over Diablo 3, the finding was that Blizzard, as the game developer, should have been able to predict the technological needs of the game at launch and taken measures to address those needs but failed to do so. So the breakage in that contract I just outlined was on their end, not the customer's. And the Korean version of the FTC agreed and forced Blizzard to issue refunds or lose their license to operate in South Korea. Basically, it was negligence. And this situation is very similar.

If you going to suggest that covid, chip shortages, etc are to blame for these issues then that begs the question: why did SE choose to do this at this time? If they knew that these things or any other things could cause these problems but did it anyway, that would be negligence.

I don't think SE would intentionally be negligent. But it's still negligence and they ought to compensate their customers for their failure to plan and execute the services that those customers pay for. Fraud? No. Gross Negligence? Probably not. But still, come on. They ought to offer something for this.